Frequently Asked Questions

Contractor Link is a platform designed specifically for small contractors to streamline service requests and customer communication. We help contractors in trades like plumbing, HVAC, electrical, and more by providing smart tools that automate customer inquiries and organize communication in one place.

Contractor Link stands out by offering a single, AI-powered hub that simplifies customer communication, bringing all messages, media, and scheduling into one intuitive dashboard. This cutting-edge technology generates smart summaries and dynamic forms, saving you time and ensuring you never miss critical details.

We support a wide range of trade services including:

• Plumbing
• HVAC & Heating
• Electrical
• General Contracting
• Landscaping
• Roofing
• And many more!

If you don't see your trade listed, contact us - we're always expanding our services.

Contractor Link is designed for both solo contractors and teams. We're currently working on team functionality that will allow you to add multiple users to your account, assign roles (e.g., admin, technician), and manage shared dashboards for job requests, messaging, and scheduling.

For now: You can share the same login credentials with your team members so everyone can access the dashboard. This ensures everyone stays in sync without duplicating efforts while we build out the full team features.

Getting started is easy! Simply:

1. Visit our registration page
2. Fill out your business information
3. Choose your trade category
4. Set up your unique business link
5. Start receiving service requests!

We're currently in beta, so sign up is completely free!

No app download required! Contractor Link works entirely through your web browser and is fully mobile-responsive. You can access your dashboard from any device - computer, tablet, or smartphone - without installing anything.

Customers access your service request form through your unique business link (like contractorlink.pro/yourbusiness). You can:

• Share this link on your business cards
• Add it to your website
• Include it in your social media profiles
• Send it directly to customers

Customers don't need to create accounts - they just click your link and fill out the form!

Contractor Link costs just $50 per month for unlimited access to all features including:

• Unlimited service requests
• Unlimited customer messaging
• Photo and video uploads
• AI-powered form questions
• Mobile-responsive dashboard
• Customer scheduling tools

No hidden fees, no per-lead charges, no commission cuts!

Yes! We're currently in beta, which means you can sign up and use Contractor Link completely free. This gives you a chance to experience the platform and provide feedback before we launch our paid plans.

Take advantage of this opportunity to see how Contractor Link can transform your business!

Once beta concludes, we'll transition to our simple $50/month flat-rate plan with unlimited messages, media uploads, and job threads—no lead fees or commissions. You'll get advance notice and can cancel anytime without lock-in. Current beta users get priority access to any introductory offers.

Our AI analyzes the type of service request and automatically asks relevant questions based on the trade and service type. For example:

• Plumbing: Water pressure, pipe material, location of issue
• HVAC: System type, age, symptoms, thermostat settings
• Electrical: Circuit breaker status, outlet type, safety concerns

This ensures you get all the information you need to provide accurate quotes and arrive prepared for the job.

Absolutely! Customers can upload photos and videos directly through your service request form. This gives you a visual understanding of the issue before you even arrive, helping you:

• Prepare the right tools and parts
• Provide more accurate estimates
• Save time on-site
• Improve customer satisfaction

Contractor Link provides multiple communication channels:

• In-app messaging - Direct communication within the platform
• Email notifications - Get alerts for new requests and messages
• Text messaging - SMS notifications for all service requests

All communication is organized in one dashboard, so you never lose track of customer conversations.

Our AI scans incoming job requests, messages, and media to create concise summaries highlighting key details like issue description, urgency, and attachments. This saves you time on review—jump straight to follow-up or scheduling without reading full threads.

We're here to help! You can reach our support team through:

• Email: contact@contractorlink.pro
• Contact Form: Contact Us page
• For Trades: trades@contractorlink.pro

We typically respond within 24 hours and are committed to helping you succeed with Contractor Link.

Yes! We provide comprehensive onboarding to help you get started quickly:

• Setup assistance - We'll help you configure your profile
• Video tutorials - Step-by-step guides for all features
• Best practices - Tips for maximizing your success
• Ongoing support - We're here whenever you need help

We want you to succeed, so we make sure you're comfortable with every aspect of the platform.

We prioritize security with end-to-end encryption for all data, media uploads, and communications. Compliant with industry standards (e.g., GDPR where applicable), we never share info without consent. Regular audits ensure protection—your trust is our foundation.

You can copy pre-filled text messages from your Contractor Link dashboard and add them as custom shortcuts on your phone for quick access. This way, when a customer calls, you can easily send one back via text without typing it all out. Here's how to set it up on iPhone or Android:

📱 iPhone Instructions:

On iPhones, you can set up three custom "Respond with Text" replies that appear when you decline a call with a text. Here's how to set or change one:

1. Copy your pre-filled message from your Contractor Link dashboard.
2. Open Settings.
3. Scroll down and tap Phone.
4. Choose Respond with Text.
5. You'll see three editable response options.
6. Tap the one you want to change, delete the old text, and type or paste your custom reply (e.g., copy from your Contractor Link dashboard).
7. Tap Save.

To use: When a customer calls, decline the call and swipe up to select your custom reply to send instantly.

🤖 Android Instructions (using the built-in keyboard shortcut feature, which works in apps like Google Messages):

On Android devices, you can set up a custom keyboard shortcut to quickly send a pre-filled text message. This is particularly useful for apps like Google Messages, which often have a "Respond with Text" feature. Here's how to set it up:

1. Open your phone's Settings.
2. Navigate to Accessibility or Accessibility options.
3. Find and select Custom keyboard shortcuts or Quick access.
4. Tap Add new shortcut or New.
5. Choose Respond with Text as the action.
6. Tap Add or Save.

After setting up the shortcut, you can use it by:

• Decline the call in your app (e.g., Google Messages).
• Swipe up on the declined call notification to select your custom reply.
• Tap the pre-filled message to send it.

This eliminates the need to type out a response every time you decline a call.

Integrating your Contractor Link profile into your website is easy and helps customers find you directly! Here are the best ways to do it:

🔗 Replace Email Links

Instead of linking to your email address, replace it with your Contractor Link profile URL:

• Before: <a href="mailto:contact@bobsplumbing.com">Contact Us</a>
• After: <a href="https://contractorlink.pro/bobsplumbing">Get a Quote</a>

📝 Replace Contact Forms

If you have a contact form on your website, you can replace it with a button that sends customers directly to your Contractor Link profile:

• Example: <a href="https://contractorlink.pro/bobsplumbing" class="btn">Request Service Now</a>
• Benefits: Customers get instant access to your AI-powered service request form

📍 Profile URL Format

Your Contractor Link profile URL follows this format:

• Base URL: https://contractorlink.pro/
• Your Business: https://contractorlink.pro/bobsplumbing
• Custom Name: You can choose your business name or a custom identifier

💡 Integration Ideas

• Header/Navigation: Add "Get Quote" or "Request Service" button
• Contact Page: Replace traditional contact form with profile link
• Service Pages: Add "Get Started" buttons on each service page
• Footer: Include profile link alongside other contact information

Pro tip: Use action-oriented text like "Get Free Quote," "Request Service," or "Book Now" instead of generic "Contact Us" to increase click-through rates!

Great question! You can easily find and use free, high-quality background images to make your Contractor Link profile stand out. Here's how:

🖼️ Unsplash - Our Recommendation

We recommend Unsplash.com for free, professional background images:

• Free to use: All images are completely free for commercial and personal use
• High quality: Professional photographers contribute stunning images
• No attribution required: You can use images without crediting the photographer
• Contractor-friendly: Great selection of construction, tools, and business images

🔍 How to Find the Perfect Image

1. Visit Unsplash.com and search for terms like:
• "construction tools"
• "plumbing"
• "electrical work"
• "HVAC"
• "contractor"
• "business background"
2. Browse categories like Business, Architecture, or Industrial
3. Download your chosen image by clicking the download button

📱 Adding to Your Profile

Once you have your image:

1. Log into your Contractor Link dashboard
2. Go to Profile Settings
3. Click Edit Profile
4. Upload your downloaded image as your background
5. Save your changes

💡 Image Selection Tips

• Keep it professional: Choose images that represent your trade well
• Consider text readability: Darker or simpler backgrounds work better
• Match your brand: Select images that align with your business style
• High resolution: Aim for images at least 1920x800 pixels for best quality

Pro tip: You can also use the same background image on your website for consistent branding across all your online presence!