Wickstrom Plumbing Heating & Cooling

Literally days before tech Harley was scheduled to come out, we decided to sign up for the maintenance program since our HVAC units are approaching 17 yrs old this fall. Glad we did. (Thanks, Maryann!) CO measured at 10 PPM (not horrible), but we realized it just made sense to replace all (4) units at this time. So Chris and Doug also came out on Friday to go over everything, and Doug showed us many options from which to choose. We made our decision, they gave us a couple of awesome space heaters to get us through the next few days, and another team came out early today (Monday, 2/16 Pres. Day holiday) to do the work. Levi E. led the team of Kaden, Stetson, Jaime, and Morgan, and they had everything done in one day. Levi E. did a thorough review of the new systems (much more advanced/efficient compared to what we had previously) and also the changes in venting, the better adherence to code, esp. in prep. for the independent inspector who will be coming out soon. Husband and I were delighted with the professionalism, knowledge, and friendliness of every single technician on the crew. They made sure to clean up as well, even leaving the areas cleaner than when they arrived. P.S. They were super nice to my bratty🙄 little male Chihuahua/Poodle mixes!

I don’t think most people look back fondly on the day a water pipe explodes in their crawl space…but we actually do. A couple of years ago, that’s exactly what happened to us. We were lucky enough to call Wickstrom first. They came out quickly, fixed the immediate problem along with a few others we didn’t even realize existed, and left us feeling much better about our home. Since then, Wickstrom has been our first call whenever we’ve needed help. We’ve never had a bad experience, everyone we’ve worked with has been helpful, professional, and respectful. That said, our latest visit really stood out. Ryan Urch was friendly, hardworking, and knowledgeable (what more can you ask for!?). This visit was for our HVAC system, which we had basically ignored since buying our home. By the time Ryan finished, we understood what was working, what wasn’t, and what our options were going forward. In about an hour, he helped us go from knowing almost nothing to feeling confident and informed. Wickstrom will always be our go-to for anything around the house. We’ve had so many great experiences with their team, and our visit with Ryan is one we’ll genuinely remember.

Wickstrom Plumbing Heating and Cooling is the only company I’ll use. They have excellent customer service and ethical treatment of their customers starting at the top. I’m absolutely relieved that I found them. I’m a single woman with very little technical or technological know-how. They’ve done an excellent job only charging me what is needed at a fair price. They haven’t oversold me on unnecessary products. They are efficient in their work and know their stuff. Every tech has been kind and helpful going above and beyond. I especially want to praise Jaime Suarez. He’s a young guy but very meticulous in his work. He’s a hard worker and built trust by helping me understand, in layman’s terms, what he was doing and what was wrong. As a mom I’m super proud of him. He’s building an excellent career made up of hard work, dedication and care for his fellow human. Wickstrom is lucky to have him.