Ward's Heating & Cooling LLC

Greatly disappointed...Not trustworthy. Vic came to repair h/c wall unit because it kept shutting down & showing error code. It was out of refrigerant & we might have a leak so he filled it & billed us. (Pay at time of service). 2 days later we get same error so he returns for Search & Leak Repair - could not find leak but adds coolant - tells us he would run new lines if we go with new unit. Emails quote including new lineset, surge protection, new remote & great warranty w/ 1 yr maint plan. He said he would apply the service call of over $1600 we paid as a credit towards the new unit purchase & required half down so he could order it. No problem. Paid half & scheduled install. About week later he installs new unit & picks up final payment - I point out it is short the roughly $1600 to which he says he had explained to the owner that amount was ALREADY discounted (even tho it was not in the bid as such). ook. Few days later unit shuts down & gives error. We call him & he comes next day & says it's out of coolant & he has to run new lines - the reason why he did not do it at install was bc it was going to be a pain... What?! Really? I said that is YOUR NAME on that van & I feel like you're cheating us & he says No That's not me & quickly added But we are here to take care of that today. (Well the Unit stopped working so he HAD to come back.) He runs new lines & shows me where the original leak was and how the lines were rubbing against a roughly cut hole in the wall. (so could he have just replaced the original lines to begin with?) I tell him we can mail the check -he says he will come pick it up. I talk with owner & go over everything - he says Vic did not say anything about the $1600 already taken off top of quote - He will call Vic & discuss. So we refused to pay said $1600 and now Vic refuses to honor his warranty. This company does not stand by its word. Not to mention we do not see the quoted & paid for surge protector either. Vic, Don't quote it if you are not willing to do the work and do it right the first time. If you are reading this, think twice before shaking his hand....which he looked me in the eye and shook my hand...it doesn't mean a thing to him.

My dad's furnace decided to die and Wards was efficient and helped supply space heaters to help until the new furnace came in! Pricing was on the lower end than my dad expected...which he was happy about and they installed the new furnace with in about 3 hours. Thank you guys for all your help!!

I hate to leave a negative review for a local business but I want to help others avoid throwing away money like I did. I moved into a new house and was told I should get a furnace inspection. Wards sent a tech out and they said the furnace needed a total replacement and the AC component was also non functional and our second furnace, while still functioning, also needed a replacement. They quoted us $24,000 (not joking). I told them there was some kind of mix up because the inspector who inspected our house said the AC worked just fine. They said they “must have gotten me confused with another customer” and sent me a new quote for just the one furnace without AC replacement (around $8,000). Anyway I thought it seemed sketch so I called Mars refrigeration out of Warsaw based on a family recommendation. Lamar came out and fixed my furnace on site for $400. It just needed some panel thing replaced. I told all this to Wards, asked for a refund of the inspection fee since clearly there was either a mixup or they were just trying to scam me, and I have been ghosted for more than a week now. If you do seek their services, make sure you get a second opinion before dropping a ton of money on repairs.