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Serves within 30 minutes drive from Wilmington
I have been a customer for over 20 years and the Southeastern team is the best hands down. This is a company that stands by their work and the products they provide. Recently an issues was discovered on my unit that was replaced recently. The team diagnosed the issue which was a manufacturer defect, ensured I had temporary heat and then replaced the defective part and got me up and running again. No hassles, no negotiating, they stand by their products and workmanship is top notch! Thank you!
I had a service call yesterday and Shane came out and was extremely helpful and knowledgeable. He took his time and was happy to walk me through some of the things he was noticing on my system so I understood the benefits of certain maintenance and replacement needs. After having multiple other companies out over the last year this was one I trust and have been the happiest with. Highly recommend!
I've used Southeastern Heating and Air for eight years so am very familiar with their consistently excellent service and support staff. I'm happy to say they are continuing this tradition with their new technician, Shane. He came out this morning to answer an emergency call and I was immediately impressed with him. Polite (he offered to take off his work boots), knowledgeable (he quickly identified three possible causes of my problem), a wonderful communicator (succinct and understandable explanation of the problem and solution) and an all around nice guy who didn't seem to mind me asking questions. It is always stressful to have problems with items like AC's, cars, and appliances. The only thing that helps is knowing there's someone you can rely on to help you. I'm so happy Shane has joined Allen as another amazing technician I can call when something goes wrong.