River City Heating & Air, Refrigeration

Let me tell you about River City heating and air. Day 1 I call the phone number listed. Give the lady a part number for my pilot ignition module, I tell her it’s bad, and I can’t get one this time of day. 4:00pm. She informs me that it will be an overtime service call, I say that’s fine and hang up the phone. Few hours later a gentleman from river city shows up, drives over the curb in front of my house, and parks on my lawn next to my driveway. Yeah, seriously! He did the same thing the following day, we will get to that later. I walk down to my basement with him, show him that my ignition module has no power. He pulls out his phone and face times some other service tech I’m assuming, and he decides that the exhaust fan is bad because it has no power. I disagree, but allow him to do his job. He takes the exhaust fan with him and leaves, assuring me he will return with a replacement early tomorrow morning. I say ok, get back here as soon as you can. Day 2 I awake to the sound of water in my home. I have hot water heat, and a radiator on an exterior wall burst at 3 am. Space heaters couldn’t keep up. I call river city at 10 am wondering what’s going on, they tell me I will get a call soon. I hang up and wait 2 more hours with no call. I call again, and get the same thing. I then went to Mandan Plumbing and heating and purchased the parts I actually needed. The one I told river city I needed on the first call. I return home, clean up my water mess, bypass the blown radiator, install the igniter I needed, and waited for river city to return my exhaust fan. I called again, and it is now 3 in the afternoon, get very heated with the call center employee, and this time I Finally get a call from someone with river city. I was told that the tech that has my fan had vehicle trouble this morning, and he is an older guy, that doesn’t know how to use a cell phone. I tell this guy, I’m assuming some sort of manager that I don’t care at this point, I just want my exhaust fan back. I hang up, and the service tech that was at my home the night before calls me. He tells me he has an eye doctor appointment, and he will get to my house right after that. I ask about the fan motor, and he said Eggers electric didn’t have one. I asked him if he had them test it, and he said no. He said he would return to eggers and see what they can do with it. Install new bearings, or something. They close at 5pm and it is currently 3:30. I wait and 5 pm comes and goes, 6 pm comes and goes, I call the techs cell number, and of course no answer. I call the call center again, give that poor guy a piece of my mind. Tech finally shows up 12 hours after the time he said he would from the day before. Carrying my exhaust fan with him. He tells me Eggers tested it and it works great he doesn’t understand why it didn’t work last night. We go down to my basement, he says he needs his glasses, and goes back to his vehicle he parked on my front lawn. I installed the fan before he returned, and I told him I do not need him anymore. He charged me another hour at overtime rate to pretty much deliver my fan he held hostage for no reason. Total bill for this fiasco was over 700 dollars for them to remove good parts, drive around with them for 24 hours, and return them for me to install. Absolutely horrible service, horrible communication, and incompetent employees The pictures attached are my blown radiator, the parking spot river city used on my front lawn instead of driveway, and the invoice for the parts I bought and installed.

These guys are the best. Friendly, professional, and prompt. They’ve bailed us out on more than one occasion. 5 stars allllll the way.

River City always has had great customer service and are quick to come out for service. I would 100% recommend to anyone and have!