Electrical
Rellaire Smart Home Systems
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Service Area
Serves within 30 minutes drive from Elk Grove
Client Reviews
JT was very polite, courteous when he arrived; Took care of some small issues that needed attention. Took us through the whole process, and commended us about the continued importance of changing the air filters on a regular basis. Would recommend them highly.
A huge Thank You to Eric Blackwell and his very Professional AC / Heating / and Ductwork Installation Crew at BLACKWELL services !!! From start to finish. Every member of his team worked extremely hard to make sure the installation was done with quality and pride. Starting with Dave Pearson, his estimation specialist, to his insanely hard working installation crew. They were all very courteous, polite, knowledgeable and went the extra mile every step of the way taking absolutely no short cuts . Joel Alvarez , Blackwell’s instation specialist, answered every question we had with a smile and wanted to make sure we were satisfied with the job they were doing. Eric came every morning to make sure the installation of our new a/c , heating and ductwork had been installed as of it was his own home. I can not express how satisfied Ashley Young Chatfield and I are with the Installation , and customer service we received from Blackwell Services !! We highly recommended this Amazing company !!
The communication was so weak, after every question I had they gave me almost no information and then said to have a great day. I’m obviously going to have more questions you gave me nothing. And the tech came when I wasn’t home and they didn’t update me when he got there nor when he left, and on top of it after his first visit there he shut our system down completely and we had no idea until I specifically asked if it was working or not after a full thread of communication of me begging for any information possible. No concern for the customer whatsoever. I know they were going through my landlord and they had to get authorization but my landlord said he had pre-authorized the work anyways so the whole repair took an extra 2 days of no AC and I had to house my dog elsewhere. The whole experience was just so poor and frustrating.