Service Plus Heating, Cooling, Plumbing & Electrical

Drain cleaning went well. The tech- Roderick was professional and did a good job. Great maintenance advice was provided. At a cost of $389, I felt price was a bit steep. Also no receipt was provided- I will need to call office for a receipt for the service.

We knew we were heading in the direction of needing a full heat pump unit replacement and honestly was not looking forward to it at all. However, the technician and salesman Devon that helped get us a quote made the whole experience comfortable and easy! This is the 2nd time we have used Hope Plumbing to upgrade appliances at our house and both times every person during the process is super nice and knowledgeable!

I contacted Service Plus/Hope Plumbing on Friday around 4 p.m. to repair a leaking gas line after the gas company shut off service, leaving my tenant without heat. I agreed to a $675 diagnostic fee (to be waived if they did the repair) and a $2,130 quote that they said would be “no more than that.” After more than eight hours on-site, they told us all leaks were fixed and the line was holding pressure. An hour later, the gas company re-tested the line and it failed. Despite repeated calls, no one returned until Monday at 11 a.m.—nearly 40 hours later while a tenant remained without heat. The new technician said the whole house needed to be re-piped for another $1,500 and that our account would go to collections if we didn’t pay for the original failed repair. He also asked my tenant if she wanted him to turn the gas back on despite an active leak. I hired Absolute Comfort that same day, and they identified and fixed the actual issue in under 30 minutes for $650. The gas company confirmed the line held pressure, and heat was restored that night. Service Plus/Hope charged $2,100 for a repair that wasn’t completed, reported it as successful when it wasn’t, didn’t respond while a tenant was without heat, tried to upsell another $1,500, and offered to restore gas service with an active leak. Their final concession was to remove the $675 diagnostic fee. In summary, the services Hope Plumbing provided was to leave my tenant without heat for 4 days and never repairing the gas line to a working condition. If you like your money, companies that do what they say they are going to do, and to be treated fairly DO NOT USE Hope Plumbling, Service Plus, or any of their subsidiaries. I am not able to reply to the owners comment, but I can edit my review. Your tech was fixing the WRONG issue. How can you still defend your upselling tactics when the $2100 repair didn't work and your solution was $1500 more to correct it when a different company did it for $650 in 30 minutes? FOUR DAYS you left my tenant with no heat. So not only does the first tech not know what he is doing, neither does your "senior tech". Even if the 5 leaks needed to be repaired, the house DID NOT NEED RE-PIPED like your senior tech lazily suggested. It was fixed for $650. Unless, you are training your techs to squeeze as much money out of your clients as they can without fixing the issue. If that is the goal these are two of the best techs in the whole city! What do you think about your tech telling me it would "cost $2,100 and no more"? I wonder why I wanted the problem fixed for no additional cost. So greedy of me!