Pipe Wrench Plumbing, Heating & Cooling

I had a valve burst on my tub after hours. Brandon came and was polite, honest, upfront, and professional. From the time I called to onsite was less than 2 hours. The only reason I’m giving 4 stars instead of 5 is the price was very high for a simple job- not including the after hours fee which I fully understand. But he did quality work with great service. I definitely will use again.

We scheduled with Pipe Wrench to replace our main water line from the street to the house. We talked extensively with Kyler regarding the job that would involve the use of a non-destructive boring technique. When that didn’t work, the job was modified to digging a trench through our yard without anyone seeking our approval for the change order. Not only are we understandably frustrated by the damage and lack of communication. They did considerable damage to the root system of a tree that will most certainly result in tree death. Again, we were not contacted regarding the change order and had no intentions of saying yes to digging up our yard. Such a disappointment.

I have only kind words to say about Pipe Wrench. I have been faced with a large plumbing problem. Pipe Wrench has been so nice and helpful. Cory, the technician, has been helpful and understanding. Corey and Jayden, the plumbers, are polite, clean and neat. I hope Corey and Jayden are on the team to continue with phase 2 of my work. Corey explained everything to me and helped me understand the situation. I recommend Pipe Wrench and ask for Cory to come and give you an estimate. All technicians should be as knowledgeable and understanding as Cory. Pipe Wrench finished my plumbing project. Everyone has been very pleasant and professional. Rich and Tom finished the restoration after the plumbing was complete. They did an amazing job. Thank you to everyone. From the front desk people to the technicians, plumbers and restoration, everyone does their job well.