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Serves within 30 minutes drive from Lebanon
On May 23rd of this year two employees of Pete the Plumber came to our home to fix several issues. They accomplished most of the items but one issue needed more scrutiny. The volume knob in the shower had shifted so that water could get behind the faceplate. The workers disassembled the knob to investigate and informed me that they would need to return and possibly make a hole in the wall of the facing room to adjust the piping properly. This was necessary because the plumber who did the rough-in didn't set the pipe correctly. I was cool with anything they needed to do to correct the situation and said I would wait until they could schedule another day to return and do the extra work. I paid them for that day and waited. A few days later, I received a survey request by email. I filled it out saying I was mostly happy with the work that was done but was very unhappy that no one had called me to schedule the finishing of the knob refitting work. The workers left the disassembled knob in my sink, carefully cushioned by a back whipper I had hanging in the shower. I received a phone call that same day apologizing for mishap and promising to figure out what they can do to get my situation resolved. Well, that was in May. It is now August and I am still waiting. Really!?!?!?! I guess I should not have offered to use the shower in my second bathroom while I waited. I actually tried to get another plumber scheduled to get this fixed and he also didn't call back. Are there any "good" plumbers out there???
We had a great experience with Pete the Plumber during a tough situation with frozen water lines in extreme cold. Pete was very responsive, clearly explained the root cause of the issue, and walked us through both the short-term fix and the proper long-term solution. His team rerouted the water lines correctly, added insulation, installed new shutoff valves, and made sure everything was tested and working properly before wrapping up. What I really appreciated was the transparency β no guesswork, no shortcuts, and clear communication throughout the process. The work was done right, not just fast, which is exactly what you want as a homeowner or property owner. Highly recommend Pete the Plumber for anyone looking for knowledgeable, honest, and high-quality plumbing work.
Pete and his team are the best. Water heater was failing. Pete coached me through the options available and allowed me to make an informed decision. His team onsite were prompt, courteous and very professional. Explained everything and offered advice when asked. Install and cleanup was exactly as you would expect. Top of all of that, price was 100% fair and reasonable. Highly recommend