Nelson Bros. Sewer & Plumbing

As a small woman who asks a lot of (maybe stupid) questions, expecting honest answers, I highly recommend Nelson Bros. They are always willing to walk me through what exactly is wrong and suggestions for fixes, and they have never once tried to upsell me on something I don't actually need (even when they stood to make 1000s off of me). We've had Rick out several times for drain scoping and cleaning and he's always straight up with me. I was ready to completely replace our sewer line, and he talked me off a $12,000 ledge. Today, Trevor came out to take care of our AC condensate drain line that was absolutely hacked together and leaking. His solution allowed us to have a quick fix to our issue that reuses perfectly fine existing copper drain line from our AC. All in, it cost $400, which I find to be an absolute steal compared to the $1700 another company wanted to charge to run an entirely new line through the ceiling and across the basement to our laundry tub. He left us with a proper solution that's up to code, kindly explained to me that the pipes aren't connected to meet code and to protect the AC in the event of a backup, and he was respectful of our home. He went above and beyond by making sure that our remaining copper line was properly mounted to the wall to avoid it getting knocked off the old brackets again and again (thanks, other local company...), and he left a clean out access on the new drain pipe (which may be necessary to be up to code code, but if it isn't, it is important for us because our real sewer cleanout access is cemented shut and that's all we have to use for sewer scoping and cleaning). Thanks so much Trevor! We will happily continue doing business with Nelson Bros and recommend all our friends do the same!

Mitch was really great as was his assistant Brendan. The existing sewer tried to be hard to replace but both of them rose to the task and prevailed mightily. They needed to find a clean, strong, piece of pipe to latch the new system onto and ended digging right to the footing of the house to find it. Under very tight quarters, they were able to cut the pipe straight and are set up for another good day tomorrow in order to have my sewer system operational again. A plan is in place and I see them executing it flawlessly. Day 2 arrived, the old pipe was removed as was additional dirt from the trench. They tied onto the piece of solid pipe and reconstructed my sewer system. It's beautiful. We can run water from any of the toilets and sinks, and we can do laundry again. I don't remember the last time a hot shower felt so good!

The tech was great. The service provided was good. We have been customers for over 20 years. I was not told our location was out of range and did not realize I was being charged an extra $25 until the bill was broken down. I called the office this morning to inquire and the secretary was rude and not willing to do anything to make it right. I said we are a long time customer that is now leaving, isn’t there a way to try to make this right. She said she supposed she could tell future customers about the fee and then said bye. I guess they really don’t care.