Mr. Window Company

My story with Mr. Window is a little more complicated and drawn out than atypical jobs. I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge (the door is a rare application that does not have a frame and is installed on the 2x4s) on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as l had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half, which I reluctantly agreed to. My finances became a struggle so I had to inform Joe l couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying (and there were months I couldn’t pay and Joe was somewhat gracious during those times). Finally, in the fall of 2024, I was able to move forward and complete the install of 2 bay windows. The front door had been written off, which with the problems of the back door, I was absolutely fine with. The back door (as other reviews have stated) has a large gap at the top and sags due to the hinges not being securely screwed into. One hinge has zero screws, one hinge has 2 screws, and the last hinge has 4 screws. The top right corner hits on the frame and does not allow the door to close unless I lift up on it. I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay, but I did appreciate his calls every month to see if I had money and was ready to complete the project. I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete due to numerous excuses, including a couple no shows (and is still not properly completed). I had to pay before the project was completed because Joe had told the installers if they didn’t have a check back by noon, they weren’t getting paid. I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well) about the issues January 19. It was their choice to wait until it warmed up to do the work. Now, Joe was going to charge me $250 the first hour/ $199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Joe can't keep installers because he treats them so poorly (he is on his 4th group since I started business with him) and is so difficult to work for, who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company. As you read through other low rated reviews, my issues are the same as the others. I’m sure Joe will write some narrative to debunk my complaints, but ask yourself this: who would openly admit having financial difficulties and admit they couldn’t pay for the project to be completed as scheduled?

Great experience with Mr. Window. Joe was great at finding a window solution that fit my needs. Andi kept me up to speed on everything. Then the crew was quick, efficient, and couldn't even tell they were here. Will look to Mr. Window for my next window needs.

We had all of our windows replaced in the fall of 2025. We were thrilled with Mr. Window and our new windows! We had contacted another company and their quote was more than twice the estimate from Mr. Window! The staff was phenomenal, especially Andi, and the entire experience was surprisingly pleasant!