Electrical
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Serves within 30 minutes drive from Elkton
We’ve been working with Moon air for about two years now. They’ve come out a total of 4 times to service our unit since installing a whole system into our home. The installation went great and the technicians were very knowledgeable and got the job done efficiently. The last two times that we’ve had our unit serviced have been nothing short of great. Adrian was friendly, respectful, and informative when working on the unit and explained everything that he was going to do before he did it and took the time to make sure that we understood. This latest service was a real treat because he brought another technician as a helper to get the pan on the unit replaced. All of the work that was to be done was done in a timely manner and the whole time they were working they remained positive and updated us often on the progress. Very nice, personable pair. Communication is key so after our first two experiences with other technicians in the past, these last two experiences with the check in and the repair with Adrian and now Darnell was relieving. Thank you both and the whole moon air team for working together to make this a smooth and great experience for us.
Darnell and his partner were very professional. He took great care not to mess up anything in my home. I am happy with the superb service that I received. Paul the GM was also very approachable, kind and solution based.
Our heat pump and air conditioner replacement went off without a problem, however the installation guy's did something to our garage door opener system and it didn't work. We called the office to make sure that someone was coming out to fix it. We also mentioned that we intended to use anotherserviceprovider. Mr. Moon himself came to our house to make sure that everything was fixed. He had a garage door company out within 30 minutes. The fact that the owner of the company made the effort to come here to make the situation right, tells us that this is a wonderful company and we will definitely be keeping them as our maintenance provider.