Moncrief Heating & Air Conditioning

Seamless Experience from Sales to Install We recently had a new AC system installed by Moncrief, and the experience was top-notch from start to finish. After getting quotes from several local companies, we are very glad we chose them. Why they stood out: • The Sales Process: Our consultant, Trevor, was fantastic. He wasn’t pushy, didn't overexplain things we already understood, and never insulted our intelligence. He simply provided a solid deal with an excellent warranty package. • Prompt & Tech-Forward: The company uses modern communication tools that make the process feel seamless. The scheduling department is incredibly fast, whether you prefer text or phone. • The Install Team: Pablo and his crew were total professionals. They were easy to work with, efficient, and—much like the sales side—weren't "needy" or pushy while in our home. Final Thoughts: All in all, it was a great experience. While the initial install and service were flawless, we look forward to seeing how the unit performs over time and how the company handles future warranty follow-through should any issues arise. Based on this experience, however, we’re off to a great start.

Lucas arrived on time and seemed very well organized and prepared. He explained what he was doing and he invited questions. He was incredibly helpful. When I asked about adding a sensor to our system, he helped me find one on the internet and order it. And he promised that a technician would come back to set it up for me and perform an airflow test of our newly installed HVAC system. This was a big investment for us since we were replacing our entire HVAC system. And Lucas left me feeling confident and valued as a customer.

Derrick came out today to troubleshoot an issue. Turns out there was as no issue, just some extra condensation for the first time running my AC this year and very high house humidity. He inspected my entire unit and assured me everything was ok and safe to run. As with all Moncrief technicians, I found Derrick to be extremely knowledgeable and very personable. He explained all the checks he was doing, along with the explanation of the problem I called in. If he ever answers a service call for you, you are in good hands.