Moffett Plumbing & Air

Overpriced and poor customer service. DO NOT SIGNUP FOR MEMBERSHIP. Had a good first visit/repair with Brian Rowles who fixed our water heater last Dec. I made the mistake of not shopping around since I heard about Moffett via Placentia Buzz. But everything went downhill from there. Of course they found other issues to fix that was over $1000 during the first visit and I declined. (I discovered their prices are at least double what other plumbers charge and I know they keep justifying the extra cost on the customer for their overhead.) Was convinced to sign up for the membership for at least the annual maintenance checks. First heater maintenance appt scheduled in May. First technician was nice but not very experienced so he called another older tech (Steve) to come take a look. Steve showed up hours after estimated appt window with no notice. His excuse was poor cell reception in the area he was working in. He basically said we needed a new unit but when I asked for an estimate he said he wanted to wait until my husband was also available so he didn’t have to repeat himself twice. I explained I can relay the message and it’s not easy for my husband to take time off work. He still wouldn’t give me an estimate. Just an overall aggressive attitude. I responded to the feedback email saying I didn’t have a good experience. I also requested to cancel my membership which I didn’t read all the fine print and found out I can’t cancel until 12 months. Someone called me back regarding my feedback and apologized and said they would look into canceling my membership and get back to me. Of course I never heard back and just waited and paid the $20/mo. I finally emailed on 11/19/25 to cancel. Jennifer Barker responded and told me to send the cancellation request email to Victor Garcia. I can’t imagine their company is so big they can’t forward messages amongst themselves but whatever, I emailed Victor. No response and on 12/1/25 I got another monthly charge. I emailed Victor again. On 12/5/25 I received confirmation of the cancellation. I asked for a refund for the last charge and included Jennifer on the email. As of 12/16/25 I still have not received a response.

We had an excellent experience with this plumbing company from start to finish. Brian was our plumber and he was professional, knowledgeable, and incredibly thorough. He explained everything clearly, worked efficiently, and left the area spotless when he was done. Highly recommend, especially if you get Brian!

We have been members of Moffett Plumbing’s “Family Club” for years and have spent thousands of dollars on various services over the years. Until recently, we trusted them completely. During our most recent annual check, the initial technician did not identify any significant issues. Shortly after, however, a manager was sent to our home and the tone of the visit changed dramatically. We were suddenly presented with “urgent” and costly repairs that supposedly needed immediate attention. What made this especially concerning was that the items they recommended replacing were things Moffett Plumbing had previously installed or replaced themselves. It felt less like an honest maintenance check and more like an aggressive upsell attempt using fear-based messaging. As long time customers, this experience was disappointing and eroded our trust. I called the office to share my concerns and never received a return call. After weeks of waiting, I ultimately had to call back myself to cancel our membership. It’s unfortunate to end a relationship after being loyal customers for so long, but the sales pressure and lack of follow-up made it clear we needed to move on.