Midway Plumbing

I know enough about plumbing systems to know what questions to ask about some problems I was having. Two of the three issues I identified had to do with the 3” waste pipe under the house slab. I had already used an auger to clear a serious root intrusion and as my waste main is 60 years old, I was prepared for the worst. I would have given Midway the go-ahead for some seriously expensive work if their plumber told me it was necessary. The Midway plumber scoped the 3” main from the city connecting point to the house vent pipe and explained everything we were seeing in a way I could clearly understand. He checked the work I had already done, carefully talked me out of doing either expensive project I had enquired about, and gave me some tips for improving the remaining flushing problem that was being caused by the 1.28GPM toilet. The third project had to do with the incoming water supply. What I thought would improve the incoming water pressure and get a jump on a potential problem was diagnosed as a case of “If it ain’t broke, don’t fix it… and it ain’t broke.” I was wrong; he was right. He could have just done the work I requested and I wouldn’t have given it a second thought. Instead, he again clearly explained the issue and convinced me not to have the requested work done. Summary: The Midway plumber was professional, courteous, knowledgeable, and honest. I now understand how they maintain such a high customer review rating.

Todd, my Technician was great! He took the time to help me understand all that would need to be done. Very kind, polite and professional. He unclogged the washer line in my garage and did not leave til he knew I was very satisfied. I was a little surprised with cost but was the first time having it done, and had to have it done, and Todd didn't pressure me at all about the cost.

The Midway Plumbing staff was impressive from start to finish. Absolute best Customer Service, from Renee who took my initial request for service and kept me updated every step of the way to Alex the technician. Alex expert knowledge and ability to explain the entire process and answer every question and more importantly his ability to support his comments with written data. His knowledge is only surpassed by his ability to install equipment in a timely manner. Truly Awesome and Professional Team!