Mark Carpenter Plumbing, Heating & Air

UPDATE: Mark Carpenter responded to this review stating that their quote of $13,000 was “correct” because they needed to route new in/out water lines from the backyard, cut into the interior wall, insulate and route the lines in the attic, and then down into my garage. This is exactly what the alternative plumber did, and they charged me $4,000. ORIGINAL REVIEW: I recently contacted Mark Carpenter Plumbing for an estimate to install a water softener. They were responsive and professional when scheduling and during the initial visit, which I appreciated. However, I was surprised to learn they wanted to charge me $60 simply to provide a quote. I found this completely unreasonable and the technician immediately withdrew the charge. More concerning was the pricing itself. I was quoted $13,000 for the water softener installation alone. I obtained two additional quotes from other licensed plumbers in Clovis, both of which came in around $4,000 for comparable equipment and scope of work. A price difference of that magnitude raises serious questions. I ultimately paid $4,000 for a separate plumbing company to install the water softener. I emailed Mark Carpenter twice requesting clarification on how their estimate was three times higher than multiple competitors. They’ve ignored me. I found their lack of follow up or willingness to explain their pricing disappointing and unprofessional. Based on the extreme pricing discrepancy and absence of communication, I cannot recommend Mark Carpenter. I would strongly encourage anyone considering them to obtain multiple quotes before committing, as the pricing I was presented with was far beyond what appears to be reasonable for this market.

I needed my water heater replaced on fairly short notice and Mark Carpenter was the only company I called that was able to help on the timeline I had. Poncho and Josh were able bring everything up to code and have everything done in 3-4 hours. Great work at a good price for everything they had to do. I'll be using this company again for sure.

Pancho and Trey showed up ontime and were very courteous and professional. They had my water heater changed out correctly and quickly. They did a good cleanup of the area when finished. I will definitely use Mark Carpenter Plumbing again and request Pancho and Trey. Also the lady who answered my call and set up the appointment, was also very courteous and helpful.