IRBIS Air Plumbing Electrical

I was considering IRBIS and a competitor for a heat pump HVAC system. Before the sale, when I called both to ask for clarification on a quote, IRBIS called me back immediately and I never heard from the competition, despite three calls to their office to ask when the rep was going to call. I chose IRBIS and they gave me a date a month out and told me how to apply for financing. They called me back a couple of weeks later and told me that there had been a cancellation and did I want to take an install date on the upcoming Monday. I said yes and the guys showed up right on schedule. The entire replacement/ install took only two days. There was an issue overnight and I called the office. They sent the same team back to my house and they diagnosed the issue (my breaker panel had a loose connection) that morning and replaced the breaker switch, leaving me good to go. They had done a good job cleaning up, I only found a few small pieces of metal that had fallen next to my driveway. They also took care of applying for the rebates and getting photos. The only negative thing is that Carrier, the brand IRBIS carries, has a closed system API and it doesn’t allow variable speed control of the air handler using a third-party thermostat. I have the Carrier (Midea) proprietary thermostat and while it supports variable speed control, the thermostat itself is clunky and the app is terrible. I am considering calling IRBIS to switch to the EcoBee thermostat, despite the limitations on variable speed control.

Regarding the installation company, after comparing 8-9 companies who provided quotes, communicated with us, presented requirements, and provided solutions, and after verifying their qualifications and official website registration information, we ultimately selected IRBIS for HAVC and water heater replacement. Recommendation: IRBIS - Thoroughly reviewed the existing system and provided detailed explanations. - The on-site representative (Tim) was very professional and able to provide the best solution based on our needs. - Based on our needs, he recommended products of varying and performance levels. - He provided constructive suggestions based on city codes and regulations. - He was very dedicated and answered all questions before, during, and after the contract was signed. Responses were prompt. - He was honest and open to any questions. - The company's overall process was clear and organized, with dedicated personnel (rebate team, permit team, warranty team, quote team, installation team, etc.), which enabled quick progress on various tasks (such as the rebate). From contract signing to payment, permit application, and installation, it was completed in just one week. So efficient! - Overall, I was quite satisfied with the installation results. Jose and his partner did a really good job of installation. We appreciate their hard work. - After the installation, the installer will provide an overview of the installation and relevant documentation. Recommend it! - The service is quite extensive

⭐️⭐️⭐️⭐️⭐️ Excellent experience with plumber Umed Erbekov from IRBIS Air Plumbing Electrical We had a leak from our upstairs toilet that damaged our first-floor ceiling. After getting a very expensive quote from Mike Counsil (even just their consultation was pricey), I decided to get more opinions. I found IRBIS Air Plumbing Electrical through the City of Sunnyvale’s list of approved contractors — and I’m so glad I did. Scheduling was easy: I received a text confirmation and a tracking link for the assigned plumber, Umed Erbekov, who arrived right on time. He was very professional and careful with our home (we have white carpet upstairs) and took the time to thoroughly assess the situation. Umed explained three possible repair options, clearly outlining the pros, cons, and warranty length for each. I chose the best long-term solution — even though it was the most expensive option he presented, it was still far more reasonable than Mike Counsil’s estimate. Umed worked efficiently and with great attention to detail. He even connected us with a remediation company (FloodDry) that looks very promising for the water damage cleanup. We were so impressed with his professionalism and quality of work that we’ve already scheduled him to come back to help us fix a leak in our water meter. I highly recommend Umed Erbekov and IRBIS Air Plumbing Electrical to anyone in the South Bay area looking for honest, skilled, and reliable plumbing work.