Roofing
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Serves within 30 minutes drive from Hedgesville
This is our primary home roof replacement after having High Point replace roofing on a rental property. For this job, we had a 50 year roof installed, skylights replaced and attic fans removed. Sales presentation, recommendation, and selection went well and were helpful. We had a problem with their billing department. We mistakenly used a personal credit card for the down payment when we wanted to use a business credit card, but they alternated between refusing to make that change, or ignoring us. Installation was slated to be about 5 weeks out. Communication from the installation side left a lot to be desired. It went something like ‘when the material shows up, then we’ll be installing soon after that’. They need to be more proactive in keeping the customer up-to-date, maybe a weekly call or text. The 50 year warranty requires them to submit the information because it asks for a lot of technical and supply information. It has to be done within 60 days. A buyer should keep on top of them to make sure it gets done, otherwise no extended warranty. Once the installation started, it went well. Sales guy was onsite and provided pictures of progress as we had asked. Some attached. If you want photo documentation provided to you for insurance, ask. Building surround was covered to protect plants and yard. We are happy with the final product. The path to it needs work. We would use them again, recognizing how they operate and the caveats.
Joey was very honest, kind, and hard working he got the job quickly. I’ve had other companies reach out saying we’d need the whole thing replaced, turns out it just needed nailed down, he also went ahead to check everything else on the roof without me asking to do so, so he was incredibly thoughtful and nice!
High Point Roofing did an exceptional job replacing our roof and gutters! Dustin was quick to respond, kept us updated, and handled our situation with sincere professionalism. If you’re looking for a reliable, honest, and highly skilled roofing company, look no further. High Point truly lives up to their name. We couldn’t be happier and will recommend them to everyone we know!