Genteel Plumbers

One night, our bathtub faucet broke-- on. We could not turn it off. We shut off water to the house, and immediately called Genteel. Within a few minutes, we had an appointment booked for the next morning. The repair ended up being a pretty big one, but Genteel provided fantastic service: their work was prompt and the technicians were highly communicative, and helpful. The technicians were careful of our home, always wearing booties and cleaning up after themselves. They explained our options clearly, and helped us identify the best path forward, including helping pick new fixtures that were both high quality and high design. They quoted fair prices that reflected their high-quality work, and got the job done without surprises. Big thanks to our expert technicians Daniel A. and Edgar C. for the excellent work. My impression of Genteel is that they're not the cheapest option, but you get what you pay for -- their work and customer service is a step above. Highly recommended!

Genteel Plumbers always does a great job. They are never the cheapest option, but I feel very confident that the work that they do is solid and usually includes some sort of a warranty. They are excellent about communicating along the way and the technicians are always friendly and seem very very capable.

Response time =Excellent. Joe performed an inspection of our old toilet and made a cogent recommendation. He clearly explained our options and pricing of the toilet plus possible warranties. We were leaving on vacation the next day (9/3/2025) and didn’t want another toilet flood. Earlier this summer we had one while we were on vacation. Ended a working toilet. The one replaced was 12 years old and almost overflowed after a flush in the morning. Turned off the water to the toilet before it did. Tried plunging with partial success and decided to call in a plumber. Genteel had good YELP ratings and looked to be in the neighborhood on Irving Street . Though we found out later that may have been an old address. No matter. The handoff from Joe to Daniel, who performed the install, was seamless. Both were very professional and a pleasure to work with. Both were good active listeners and answered our questions well. If we have a plumbing issues, I would NOT HESITATE to call Genteel. I would not hesitate to recommend this business. One other thing that struck me was how good the virtual assistant was. I’ m getting close to the “get off my lawn” stage ( @ 67 years old) in life. To date I have not been a fan of virtual assistants whatsoever. Whatever technology Genteel invested in, it is head and shoulders above any other virtual assistant I have dealt with. I didn’t have to scream “CUSTOMER SERVICE” into the phone several times to talk to a person and not a robot. Very human like. And GOOD INCLUDING FOLLOWUP. As a self identifying neo-Luddite, I was impressed.