GAC Services

GAC Services Installation Review I chose GAC because of their “Quality Assurance” program and promise of professional installation. Unfortunately, my experience was the opposite. The crew arrived unprepared and untrained, with no wiring diagrams or familiarity with the new Bryant Evolution Series system I purchased. They even broke a valve during installation — something that shouldn’t happen with proper training. After hours of trial-and-error, they finally got one unit working around 7:30 p.m., but left most of my home without AC and a mess of trash behind. To top it off, the system later failed inspection. There was even arguing among employees outside in front of my neighbors — completely unprofessional. Overall, this was one failure after another. I expected better from a company that advertises “quality assurance.”

I am very satisfied with the technician GAC sent. Chun did fantastic. Not only was he knowledgeable; he was also friendly and patient. I paid to have my furnace and pumps checked, and I learned so much in the process. Chun did such a professional job, I decided to renew my membership. I highly recommend GAC Services to any homeowner. I have received excellent customer service every time.

Kevin Bateman from GAC came out to do maintenance on my HVAC system today. It was a pleasure dealing with him. He was professional, highly knowledgeable and put us at ease in knowing more about the unit in terms of possible repairs in the future. He also shared how having a membership which would ensure that the unit is serviced at least twice per year would make good sense. We ended up signing up for the membership.