Flow Right Plumbing

Emilio was prompt, courteous and knowledgeable about what I needed done. The price was on target as well. I appreciate you guys so much.

*Update* I am adding a video and a couple photos. This is work they did. Spigot not anchored? Im pretty sure the pipes are not supposed to look like that after 1 year of barely being used. I am writing this review because so far the owner has ghosted me. He set an appointment with me, and never showed up or had the decency to call me to let me know he wont be showing up. When I spoke to the office, i was informed that he had an emergency customer. So you guys ditch appointments for an emergency customer? Ive been calling the office and the receptionist (Michelle) can only pass on my message, which i understand. It is beyond her hands. I will change my review if anything changes but so far im very dissatisfied with their service. I bought a house that has had complete new plumbing done by FlowRight, the 1st couple of months, the water pressure wasn't right. I couldn't have 2 showers on at the same time. Plumber came in, found the issue and told me they need to replace and order the part off Amazon because they dont Install these parts and then gave me a quote for fixing it. When I informed him the work was done by FlowRight, he stated that it couldn't be true because they dont use these parts. He got on the phone and 10 minutes later said yes they did do the work for my house and that he can fix it. The issue was "fixed" free of charge but im confused as to why he said they had to order a new part. I left it alone. Its been a year later and Im having water pressure issues still. I called to have them check the water pressure issue and to check my water spigot because the water is shooting out of crawlspace area Instead of my spigot. I have not been able to use my spigot at all this summer and its supposed to be new plumbing. Plumber came in, and gave me a quote. 300$ for labor to take out a filter so they can identify what kind of filter, order it, and replace it. 600$ to fix the spigot because it apparantly ruptured in the winter. Im confused as to why they need to charge me 300$ in labor to figure out a filter THEY Installed. They should know what kind of filter they Installed. And 600$ to fix a spigot ive only used a couple times the summer prior. I am writing this review because as of now I've missed a day of work to accommodate the owner Mark and for him to do a no call/no show while I missed work to meet him. He has not returned my calls. I've been calling the office and speaking with Michelle since I've gotten the quote on the 26th of June. It is now the 9th of August and Mark has yet to return a phone call. I spoke with the manager Stephanie, nice lady. But upon speaking to her, she informed me that they had no record of their plumber going to my house last year. Very odd in my opinion especially when I explained how I needed " a new part", then the story changed to they can fix it the prior year. I asked why would they need to charge me labor to figure out what kind of filter THEY Installed, order the filter and then install it back. She informed me that they dont always take notes in regards to the work that they do. Again, very odd. If I go do a job, and later on the customer calls me to replace something, I will know what needs to be replaced if I did the job myself but okay, fine lets move forward. I was informed that the warranty for FlowRight Plumbing is 90 days upon completion of job. As far as I know, in Illinois minimum is 2 years for plumbing warranties. I have not received a call back from FlowRight nor the owner. I will update my review if the problem gets resolved.

Technician Frank was on time, friendly, and professional. We chatted briefly about the situation and he immediately went to work and quickly resolved the issue. He was respectful of my property and cleaned up everything to look like he was never even here. After the service he offered tips for sewer line maintenance, again in a friendly and professional manner. Overall I am very satisfied with the experience and the work provided and would absolutely recommend Flow Right Plumbing to anyone needing plumbing service.