Fayette Heating & Air

We were lied to and quoted 13k to replace our sewage line. We were told our pipe was broke in half about 3’ from the clean-out…. Only to discover that our pipe was perfectly in tact. Oh and the technician that was out to bust our clot didn’t have the knowledge to know that issue was a $40 valve in the back flow. And the clog service that we paid $500 for, and never given and itemized receipt….they poke a hole through it and never removed it. Not to mention that the Ai receptionist never actually scheduled us between 8-12, so my wife called into her job, using her PTO….and then no one showed up until 7:30 at night. So even though we were comfy club members, I’m fairly certain we were charged an emergency fee even but we will never know because the invoices are extremely vague. Also to mention, the price started at around $25k but because the manager felt bad about the situation the knocked off $12k. Always get a second opinion. They were ready to take payment that night and kept trying to use fear tactics about how we could get sued if we sold the house and didn’t report and sewage line needed to be replaced. Further, the tech kept saying, “I’ll be back tomorrow if you don’t fix it” I wonder what would have happened if someone who didn’t know enough or have resources to investigate further. Perhaps they would have dished out the $13k and emptied their savings or took a one of the crazy finance options. Update: we have had zero issues and the flow is still great after fixing the back-flow valve.

We were extremely pleased with the plumbing repairs that was performed by your company. Both young men was very nice and very professional. They explained everything to us and took their time. We were very pleased with the work they did, thank you both for an excellent job. We will definitely use your service when we need it in the future. We will be recommending you to our family and friends. Thanks again!!!

Comfy club membership canceled. After numerous attempts to communicate with Fayette heating and air, I canceled my membership after one of their technicians damaged my duct work. After repeated attempts in communication, and with substandard workmanship I’m still left with compromised heating ductwork. Beware of this company. I’d be cautious of their business integrity. I’d also recommend being present and watching what they do while in your house.