Edgewood Plumbing

So I left a maintenance request through my property management portal on Sunday around noon. I got a text message from EW Plumbing the morning after, and gave them a call. They said "we will do our best to get somebody out there in the next few hours", because I had to be to work. Not 30 minutes later they knocked on my door and got to work. The plumber Will was very nice and quick to fix the issue, and also did the button up work that the last plumber forgot to do. Great company. Hope we get these guys the next time around (not hoping for plumbing problems though).

Had a large leak in my garage on New Year's Day at 7 pm with a house full of people for the holidays. Nightmare. I remembered Edgewood being recommended by a couple of friends in the past and gave them a call hoping that I could get someone out within 24 hours and dreading all the guests without water until I could get a plumber out. I was informed that Edgewood did indeed have a plumber on call, even on a holiday and that they would be out "soon." Soon turned out to be less than an hour! I'm going to say that again. I had a plumber standing in my garage on a holiday less than 1 hour after discovering the leak and well after normal business hours. Our plumber was Jesse who was incredibly professional and guided us through our options. Luckily it was a problem he was capable of fixing with what he had in the truck and he had the job completed more quickly than I could've imagined. The whole process was so streamlined that some of our guests never knew there was a problem. What struck me most were Jesse's ethics. Several times he laid out different options and how they might affect our system and made sure to walk us through our decisions. He also was thorough and mentioned he "wouldn't sleep at night" if his testing of the final product didn't meet his standards. The most stressful part of hiring a plumber is not knowing yourself exactly what's wrong and hoping that the person helping you is being honest. This interaction left me feeling like I was dealt with honestly and ethically. These guys have a lifetime customer in us now. I can't recommend them highly enough.

Thank you, Lori and Vince! Quick response. Professional behavior, appearance and vehicle. I dont like people I dont know in my home (like most of us). Vince, you are welcome in my home anytime. Thank you for your prompt service, explanation of the problem we were having along with a couple easy tips to ensure we don't have the same issue moving forward. If we have any issues in the future, we will only call Edgewood.