Colony Plumbing, Heating & Air Conditioning

Absolutely horrible company to work with. We recently purchased a newly constructed condo that they installed the furnace, a/c, and ductwork in. I noticed that they never connected the basement family room cold air return to the system. They had panned off the back side of the return, but never ran the ductwork. It took weeks of calling by the builder and myself to get someone in the "New Construction Dept." to call me back. When they did, he claimed I was incorrect that was there to provide make-up air for the water heater. After a lengthy discussion he agreed to send someone out to take a look at it. Turns out they hadn't ever connected the return as I had said. Yesterday I discovered a condensation leak inside the furnace that was causing rust. Evidently it had been leaking since the installation. Also to metal clamps designed to be tightened around the flue pipe were never tightened and there was a probability that carbon monoxide had been leaking into the home since it was installed. I asked them to come fix it under warranty and was told there would be a dispatch fee of $150 to come out and look at it and if it wasn't an installer error it would be $250/hr to fix it. $250/hr for a scheduled appointment during regular business hours? That's unbelievable! Considering they installer didn't connect the return air ductwork, and the clamps on the flue pipe were never tightened, I think it's a safe assumption the leak was an installer issue. I canceled the appointment, tightened the clamps myself and will monitor the condensation line leak for further issues. Colony used to have a great reputation, but evidently the new owner is more interested in making a fast buck than customer satisfaction.

Marty and Cameron installed a new 21” gas log set with remote control in my wood burning fireplace. I was very pleased with their quality of workmanship and attention to detail! Marty explained all operation and maintenance details. PJ (sales) quoted this job and explained our options completely. We’re very happy with the end result and would highly recommend Colony•Heating Air Conditioning Plumbing & Fireplaces!

We had an excellent experience with Colony as we installed two fireplace inserts. They provided expert advice as to which models were best suited for our home. Also, the installers did an excellent job. They were very careful and completely cleaned up before they left.