Electrical
City of Newark Electric Department
Our Story
The City of Newark Electric Department provides electric services to residents. Customers can manage their utility accounts online through the SilverBlaze portal, which offers features like usage monitoring, electronic billing, and service requests. The department also accepts walk-in and mailed payments.
Our Specialties
Renewable Energy ProgramOpen utility accountClose utility accountElectronic billingAutoPayBudget Billing
Services
What we bring to every project
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Service Area
Based in Newark, DE
Serves within 30 minutes drive from Newark
Common Questions
To open a City of Newark utility account for electric service, register for a SilverBlaze account using your valid email and most recent utility bill for validation. Non-owner occupied properties like rentals can easily open accounts online through SilverBlaze to avoid phone calls or lines. For assistance, call the Payments & Utility Billing department at 302-366-7000 during business hours Monday through Friday, 8:30 a.m. to 4:30 p.m.
The City of Newark Electric Department provides electric utility services exclusively within the city limits of Newark, DE. Homeowners and businesses in Newark can access these municipal services for their electricity needs. Coverage includes residential, commercial, and rental properties throughout the designated municipal boundaries.
Through the SilverBlaze portal, homeowners can monitor electricity consumption with interactive charts, enroll in electronic billing, set up AutoPay or Budget Billing, and make payments directly. Registration requires an active email and recent bill for validation, and the portal is unavailable Tuesdays from 10:00 a.m. to 12:00 p.m. EST for maintenance. Alternative options include walk-in payments at the Newark Municipal Building or mailing to P.O. Box 13447, Philadelphia, PA 19101.
Participation in the Renewable Energy Program is optional for City of Newark electric customers and supports sustainable energy initiatives. To opt out, complete the opt-out form and submit it to customerservice@newark.de.us. This program allows eligible residents to contribute to renewable sources without additional mandates on their standard electric service.
Homeowners can report electric concerns through the InformMe system or the Report a Concern feature on the City of Newark website. For immediate assistance with outages or issues, contact the Payments & Utility Billing department at 302-366-7000 during business hours. The department handles utility service requests efficiently to ensure reliable electric supply in Newark, DE.
The Efficiency Smart program and Energy Resource Center provide guidance on reducing electricity usage for Newark residents. Homeowners can access tips, forms, and information through the department's website to optimize their electric consumption and lower bills. These resources support sustainable practices like monitoring usage via SilverBlaze charts.
Landlords and tenants for non-owner occupied properties can open or close electric utility accounts directly through their SilverBlaze portal, simplifying the process without needing to visit or call. The Landlord/Tenant Resources section offers specific guidance on account management and billing responsibilities. For further support, contact 302-366-7000 or email customerservice@newark.de.us.