Brown Brothers Plumbing & Heating

I called BB and the dispatch told me $115/hr, have your credit card ready. Ok, np. Tech showed up quickly - I was happy about that. Seemed knowledgeable. He found the leak and then "found" another problem with the hvac which he fixed without asking (and charged me for) and also broke a part which thankfully I had a spare on hand otherwise he'd have to go to the "supply house" where I'll be paying $115/hr for him to drive to. But here's where it goes south. He told me the total was $421. That's was surprising considering he was onsite for 2.5hrs and $115X2.5 is less than $300. He started stammering about trip charges and tax so I asked for an itemized invoice. He looked at me and said he had to call the office. I found it strange that this seemed to be an unusual request. I received the invoice 30 minutes later and was charged for 3.25 hours. I asked why and he said I have to pay for his travel time (that is understandable) but its charged at $115 per hour from when he's dispatched to when he arrives. So however long it takes them to drive, I pay for at a tech's rate. That doesn't seem reasonable. Tech said I had to pay for gas. okayyy I called the office and they said I had to talk to Brad. Brad called me and said they use GPS and the tech was at my house almost 3hours plus 30 minutes travel time. I told him that 30 minutes of that was trying to get an invoice. Brad took of the .25 overcharge. I was also charged $18 for a bead of silicone ("material") and the technical took the valve he removed and I had to get that back. Not a great experience with unclear billing. Travel time is a money grab if its from wherever he's coming from (I don't have an issue with travel costs, but pay $115/hr (plus tax) not reasonable. Quality of work was ok except for tech breaking a part and then telling me I had to pay to fix it. If I need additional work, I will use someone else who is more clear on what their charges are.

Michael and his helper did a wonderful job replacing old pipes under our 1840's house and basement also replaced sink, faucet and supply line in laundry room. My husband and I really appreciated all their work. Definitely go to business for plumbing and heating.

Luke did a fantastic job removing an unused radiator. Very meticulous and skilled. Happy with the work done. I did have to work much harder than I felt I should have to get the initial estimate completed (not Luke) and I feel what I ended up paying was 50% higher than it should have been. $2900 for 8 hours of labor and no new parts seems very over priced.