Bill Fry The Plumbing Guy

I woke up on a Saturday morning and found that I had water running down my yard and driveway. I called the city of Independence and they came out to have me shut off to prevent major damage. Unfortunately they were unable to do so(my curbstop was broken as well as my line had burst). I then contacted several companies for estimates. Some came in at a slightly lower price for the job. However the technician Kyle I dealt with from Bill Fry was the clearly most knowledgeable of all I dealt with. I had attempted to get financial help though another company, and was denied. I then called back to Bill Fry's company and not only was I greeted with respect and understanding. The owner Dawn(Bills wife) got on the phone with me personally and made sure that all info for financial help was in there correct. I was approved in 2 minutes. The same day they called me back and had me booked for two days later. Chris and Aaron were the gentleman to come to my house to do the work. Not only were the right on time but they both got right into digging my yard with water still flowing down my driveway. Chris was clearly as skilled with a backhoe as a surgeon with a scalpel. Aaron was literally six feet down in a hole scooping mud and water by hand. I apologized many times for him to need to do that kind of thing. His response to me every time was don't worry about it I love to dig in the mud. Everyone that I dealt with during this whole process was super nice and the work was done before I came for my lunch break. Bill Fry the plumbing guy now has a client for life!!!! Anyone that I know has any plumbing issue will be referred to them. I thank you ALL SOOOOOO MUCH!!!!

I was so pleased with my first service last week that when my water heater pipe developed a small gas leak I called them first. I live alone and being safe is my main concern. I don't like surprises. My home is older so I asked them to quote reworking all of the lines. Kyle Thouvenell came this morning to test all of my lines for leaks, discuss reworking my water heater, etc. He explained everything so thoroughly and is as personable and kind as you'd ever hope him to be. My anxiety over the gas leak disappeared once we got a plan put together. I preferred planning for what could happen as my pipes age, and Kyle didn't try to upsell me in the least. Rather he talked about the life expectancies of the gas lines and gave me options. I was able to make a decision and schedule the work then and there. What wonderful experiences I've had with Bill Fry the Plumbing Guy! ❤️

Michael was on time , very friendly and professional. I really enjoyed talking with him for a few minutes after he fixed my issues (on the first visit). He also explained the benefits of joining the Bill Fry maintenance program. It is peace of mind and worth the annual cost. I will recommend Bill Fry the plumbing guy to anyone that will listen.