--- title: "TIER 1" url: https://contractorlink.pro/tier-1 trades: [HVAC] city: Vass region: NC google_rating: 4.6 google_rating_count: 481 website: "https://www.tier1-hvac.com/" phone: "(910) 556-1444" license: All rights reserved. Content from ContractorLink. --- # TIER 1 > Keep Your Home Cool and Comfy with Tier 1 Heating & Air, LLC. ## About Tier 1 Heating And Air is a veteran-owned and operated company providing HVAC services in Vass, NC and surrounding areas for over ten years. They offer high-quality service for heating and air conditioning to ensure customer comfort. They strive to exceed customer expectations with reliable and trustworthy services. ## Trades - HVAC ## Services - HVAC Installation - HVAC Repair - Maintenance to Systems - Furnace Repair - Heater Repair - Air Conditioner Repair - HVAC Maintenance ## Location Vass, NC, 28394 ## Service Area Serves within 30 minutes drive time of Vass, NC. **Phone**: (910) 556-1444 ## Google Reviews 4.6/5 stars from 481 Google reviews. [View on Google Maps](https://maps.google.com/?cid=16559454058591519868&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 5/5 — Anonymous Outstanding! I called the office because my HVAC unit was on its last leg and needed replacement. Shortly after I called, Joe came out for an initial site visit to give me a quote for a full installation. He was prompt, professional and answered any questions I had. He left my house with me feeling confident in their services. Less than a week later, the team already scheduled me for a full install and kept me in the loop all the way until the installers arrived to my door. Martin and Riley texted me while they were on the way. They arrived right on time and professional. They treated my home as their own. The installation was smooth, they even had my 3 year old daughter trying to keep getting in the way of them working but they were kind and didn’t let that bother them. They installed everything perfectly. They cleaned up all of their workspaces and kept me informed along the process and even walked me through my new thermostat and answered all of my questions. I appreciate Joe (owner) , Martin (installer), Riley (installer) and the staff who handled the scheduling and billing in the background. All went smooth as expected and I highly recommend this company for any of your HVAC needs. If you’re needing to spend money on quality, and want Tier 1 level service, this is the place to call before anyone else. ✌️ - 1/5 — Anonymous The system we had installed 13 months ago and paid $9,300 stopped working so we called out the company who installed our other unit and they found multiple issues with the wiring. It was frayed as if all the original wires were used and not replaced, wires laying on the copper pipes that caused them to short the system, and the list goes on. When our main system originally failed, we were given a price to replace the main unit and the smaller second unit. We didn't do the smaller unit because it was working at that time, but we wanted to know cost to be prepared in the future. Within three months that unit stopped working, which we found odd because their men serviced it while replacing the main HVAC, and not common for two to go in such a short period of one another. The rep gave us a price to do that smaller unit and when we called back to say it too was not working, the price increased by $3,000. The woman who I spoke with called the rep which he conveniently denied saying that price. He not only said the price to me, but my fiancé and adult daughter were both present. At that point we were not confident we were dealing with an honest company, and went else where to have the smaller unit replaced. The price we paid was the same as what we were quoted the first time by the Tier 1 rep, not the $3,000 more. Our other company came out on Sunday evening to repair the unit installed by Tier 1 and we all immediately noticed a difference, the house feels so much warmer, and we can only assume it will feel much cooler in the summer months. You folks need to understand that customers need reliable service, people cant afford to pay thousands of dollars for HVAC and it fail two weeks after the warranty is up and to realize it was due to poor workmanship. Its unfortunate if this is the reputation you are creating for yourselves. I would never recommend this company, - 1/5 — Anonymous I’ve had an extremely disappointing experience with this company. During their first visit, they failed to properly identify the source of the leak but still claimed everything was resolved. When the issue persisted and they returned, they provided completely inaccurate information to my Home Warranty company, which only made the situation worse. Their handling of the problem was unprofessional from start to finish, and the lack of honesty felt downright deceptive. Based on my experience, I would strongly advise others to avoid using this HVAC company. - 2/5 — Anonymous We had them put in our new HVAC system couple months ago. Didn’t know until our heat stop working a month ago that they unplugged our dehumidifier under our house while we were under there looking to see what the issue may be. It worked fine until they installed the hvac system. So we plugged it back up to find out that it is now tripping the socket under the house so what ever they did they messed it up. Being that we went through our home warranty they want send someone back out there to look at what they did. They didn’t even tell us anything about our new unit how many years it’s under warranty or anything. When u call them about what there techs did it’s like they don’t even want to deal with you. It’s not fair to the customers that pay the money to get the hvac and when something goes wrong we can’t even get the ones that installed our unit to come back out there. And they left trash under our house where they had ate. To the point to get the news channel on your side involved or a lawyer. Amanda Williams - 5/5 — Anonymous Great service from Dennis and Chris! Thank you both. Can’t say enough good things. Issue to my mother’s unit was spotted quickly and repaired in 15 min. Great company. Would refer to anyone. Thanks so much! ## FAQ **Q: What HVAC services does Tier 1 Heating & Air offer in Vass, NC?** A: Tier 1 Heating & Air provides complete HVAC services, including air conditioning and heating installation, repair, and routine maintenance. We handle everything from furnace repair to complete system maintenance, ensuring your home stays comfortable year-round. As a veteran-owned company, we deliver reliable and trustworthy service. **Q: Which areas near Vass, NC does Tier 1 Heating & Air serve?** A: Besides Vass, Tier 1 Heating & Air proudly serves several surrounding communities, including Southern Pines, Aberdeen, Carthage, Pinehurst, Whispering Pines, and West End. If you live in these areas and need HVAC assistance, don't hesitate to reach out. We offer the same quality service throughout our entire service area. **Q: How long has Tier 1 Heating & Air been providing HVAC services?** A: Tier 1 Heating & Air has been serving the Vass, NC area for over ten years, delivering quality HVAC solutions to residential customers. With our experience, we handle a wide range of HVAC issues, from routine maintenance to complex repairs. We take pride in our work and always strive to exceed customer expectations. **Q: Does Tier 1 Heating & Air offer maintenance plans for HVAC systems?** A: Yes, Tier 1 Heating & Air provides comprehensive maintenance services for HVAC systems to ensure optimal performance and longevity. Regular maintenance includes cleaning, inspection, and tune-ups to prevent costly repairs and improve energy efficiency. Contact us to learn more about our maintenance plans tailored to your specific needs. **Q: How can I schedule an HVAC service appointment with Tier 1 Heating & Air?** A: Scheduling an appointment with Tier 1 Heating & Air is easy. You can call us directly at (910) 556-1444 or book online through our website. We offer flexible scheduling options to accommodate your needs, and our team is ready to provide prompt and reliable service. **Q: What is the service area of Tier 1 Heating and Air?** A: Tier 1 Heating and Air provides HVAC services to Vass, Southern Pines, Aberdeen, Carthage, Pinehurst, Whispering Pines, and West End, North Carolina. If you need heating or cooling services in these areas, give us a call to schedule an appointment. We offer HVAC installation, repair, and maintenance. ## Online Presence - Website: https://www.tier1-hvac.com/ - Google Maps: https://maps.google.com/?cid=16559454058591519868&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/tier-1