--- title: "Moser Mechanical Heat & Air" url: https://contractorlink.pro/moser-heat-air trades: [HVAC] city: Wilmington region: NC google_rating: 4.1 google_rating_count: 49 website: "https://koolducts.com/" phone: "(910) 231-2804" license: All rights reserved. Content from ContractorLink. --- # Moser Mechanical Heat & Air > Coastal NC HVAC Experts Since 2000 ## About Kool Ducts Heat & Air is a locally owned and family-operated HVAC company serving coastal North Carolina since 2000. They specialize in residential and commercial heating and cooling solutions, offering expert repair, installation, and maintenance services. Their NATE-certified technicians are available 24/7 for emergency service. ## Trades - HVAC ## Services - Air conditioning installation - Air conditioning repair - Air conditioning maintenance - Heating installation - Heating repair - Heating maintenance - Mini-split system installation - Smart thermostat installation - Preventative maintenance packages ## Location Wilmington, NC, 28401 ## Service Area Serves within 30 minutes drive time of Wilmington, NC. **Phone**: (910) 231-2804 ## Google Reviews 4.1/5 stars from 49 Google reviews. [View on Google Maps](https://maps.google.com/?cid=12503628785962747935&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 5/5 — Anonymous For years Moser/Kool Ducts has been there for us and never lets us down. From the pleasant receptionist to thos that come out to help solve the issues, we have always got the best service and people. I trust no one else with our Heat/AC related issues. - 1/5 — Anonymous Very untrustworthy, I had an issue with my AC unit and set up a service call. The young employee added coolant for $660 without my consent and then told me one of his bosses would go over to place a dye in the unit to check for a leak. I had to call back the next because no one went over, was scheduled for the next day for service. After the next employee went to my house he called to tell me I needed $2000 worth of work. Lied to me and told me his boss went to my house...He DID not go, there was never dye placed to check for a leak, The office person told me "the boss knows from experience". After having another company go over, I did not need $2000 worth of work. The AC was fixed for under $1000 and I was told putting 6lbs of coolant in stressed my unit and could have caused more damage. Long story but I would not trust this company. Zero Stars - 1/5 — Anonymous This company charged me $98.35 for an estimate for a new unit. Said mine was beyond repair. With these types of charges, this is not how you retain customers. As a result this charge I did not go with them for a replacement. I emailed, no response. I would recommend you guys go with Wilmington Air, quicker response, competitive pricing, and much better customer service. - 5/5 — Anonymous Great Company! I called them Monday Morning and they came out that afternoon. This co. was actually co. #3 that had been out here to "fix" my heat pump! I should have called them first. One co. never came back after causing the problem. The other co. said it could not be fixed and that I need a new heat pump. Moser fixed it within just a few minutes. The technician was extremely knowledgeable and just so respectful and nice. He took the time to listen and go over my paperwork and notes that I had made related to the previous parts replacements and current issues with the unit. If you want the job done right, these are the people to call! - 1/5 — Anonymous This company promotes full service HVAC, 24/7 capabilities, along with electrical contracting services. I met with their supposed lead on electrical services, Erik. He surveyed the jobs, pledged a fast proposal, and I anticipated such. I never heard from him again, even after calling the company to inquire. Wasteful time spent on both our parts. As to the 24/7 part, I had a heating emergency and called the office. The call went to Erik's cell as I can only supposed he was the on-call person. I never received a call back and have yet to hear from them. Disappointing professionalism by any company, and especially by one of it's supposed managers. There are so many choices in this service area. Choose someone who will deliver, NOT Moser. ## FAQ **Q: What makes Kool Ducts Heat & Air experts in coastal HVAC challenges like salt air and humidity?** A: As a locally-owned company since 2000, Kool Ducts Heat & Air specializes in HVAC solutions for coastal North Carolina's unique issues, such as salt air corrosion on equipment and high humidity promoting mold in systems. Their NATE-certified technicians recommend corrosion-resistant components and enhanced dehumidification for heat pumps and AC units in areas like Wrightsville Beach and Leland. This expertise ensures reliable performance during extended cooling seasons. ## Online Presence - Website: https://koolducts.com/ - Google Maps: https://maps.google.com/?cid=12503628785962747935&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/moser-heat-air