--- title: "CPS Heating & Cooling" url: https://contractorlink.pro/cps-heating-cooling trades: [HVAC] city: Westborough region: MA google_rating: 4.9 google_rating_count: 780 website: "https://www.cpshvac.com/" phone: "(508) 501-8848" license: All rights reserved. Content from ContractorLink. --- # CPS Heating & Cooling > Your Comfort, Our Promise! ## About CPS Heating & Cooling is a locally-owned and operated HVAC company based in Westborough, Massachusetts, serving Boston Metro West and surrounding areas since 1991. With over 34 years in business, their licensed, insured, BBB-accredited, and NATE-certified technicians provide reliable heating, cooling, and indoor air quality solutions for homes and businesses. They specialize in repairs, installations of energy-efficient systems from top brands like Daikin, Trane, Carrier, and Bryant, and offer emergency services with a lifetime workmanship warranty and 24/7 availability. ## Trades - HVAC ## Services - Heating - Air Conditioning - Ductless Mini-Splits - Indoor Air Quality - Commercial HVAC - Emergency HVAC ## Location Westborough, MA, 01581 ## Service Area Serves within 30 minutes drive time of Westborough, MA. **Phone**: (508) 501-8848 ## Google Reviews 4.9/5 stars from 780 Google reviews. [View on Google Maps](https://maps.google.com/?cid=4825156031519303290&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 5/5 — Anonymous I had a heating emergency just days after the new year CPS came immediately and my technician Samuel stayed late, solving my problem It was an incredible experience and if you ever need help with any of your HVAC needs, I highly recommend calling CPS!! Thank you, Phil. Thank you Samuel. Thank you to your whole staff. You truly are all amazing. - 5/5 — Anonymous CPS has serviced out air conditioner for about 15 years and this past year installed a new air conditioner for our home. They did a very professional job from the sales meeting right through to installation. - 2/5 — Anonymous I have been a customer of CPS for several years now, but won't be anymore because over the past few experiences, the quality of their work and service has been terrible, especially given their prices. 1. Their appointment system isn't reliable anymore Recently, I booked an appointment online, which was confirmed by email. The day before, they called and said that their system had issues, and that they had only just seen my appointment request. Because of this, we had to reschedule for the following week. They gave us a window of 11am-1pm. The morning of, they called at 8:30am and asked if they could come by since they had some spare time, to which we said no. 1pm came and went without anyone, so we called them, and they tried to tell us that the appointment window was 12-2pm. No apology, no status update, nothing. At 2:10pm, the tech finally showed up, by which time it was too late to do any work even if we had agreed to their unreasonable prices. 2. Their pricing is arbitrary and unfair In general, their pricing scheme seems to be (1) whatever the maximum they can get for a job, and (2) whatever they think you're willing to pay. The past couple quotes I've gotten were based on the job taking up to two hours. When I did have them fix the issue, the job took about half an hour, but they still charged for the full two hours of labor. (They get away with this by charging for the job instead of splitting the parts and labor.) As he left, he mentioned another maintenance item that he mentioned would cost another $180 or so. When I expressed interest, he took a look and said that actually, the job would likely require taking the unit off the wall and he increased the quote to $650. Another time, the tech quoted me an approximate price of around $500, and when I pushed back on this, he called the office and returned with a quote of $1100 instead, along with a quote for a more involved job with a cost of more than $4000. His excuse was that "he's not a sales guy", but if he couldn't even get a ballpark estimate right, then he should have no business talking about prices in the first place. 3. Their techs can be utterly incompetent and/or dishonest We have had one excellent tech through CPS: Keith. This guy is knowledgeable, competent, and tries to make things work to at least justify the high prices they charge. He's the only reason that this is a two-star review. The other techs have not been great. One was perfectly happy to carry out a very expensive job that didn't fix the actual problem, then tried to charge more to fix the actual problem, which should have been spotted right away. (Keith did come in and find this problem, and was kind enough to ask the office to write off the cost of the job.) Another tech tried to get us to agree to an expensive job (~$1000) just to diagnose the issue, without mentioning any costs of repairs. When I asked for more details on the repairs, he did admit that in some situations, a repair might involve replacing an entire head unit, which was around $4000, plus another $1000 or so to recharge the AC system. What he didn't mention was that all three heads would need to be replaced at once, which I'm glad I did some research on beforehand. I think they try to get you to agree to these charges a bit at a time so that you feel trapped when they come back and ask you for many more thousands of dollars as a follow-up. 4. Summary I'm someone who's happy to pay for quality work and honesty, but it's hard to come by at CPS these days. Thus, I can't recommend this place anymore. I wouldn't be surprised if private equity had purchased this practice and is running it into the ground in chase of short-term profits. Stay away from these guys and their "transparent pricing" and take your business elsewhere. - 5/5 — Anonymous Very impressed with CPS Heating & Cooling. They were very communicative throughout the entire process and everyone we engaged with was very knowledgeable. Peter Greenwood led us through the process and provided us with timely quotes and payment options. Then the install team, Josh, Alex and Paul were wonderful. Josh took the time to explain updates to my husband and they left our home in great order. Will certainly work with them again in the future! - 4/5 — Anonymous CPS has been very responsive in general and they make an effort to get things done in a timely manner. The one area which has been a little uneven is that different technicians have more or less experience and sometimes they don’t communicate with us about their progress. It would be nice if there was more transparency in the invoice about parts cost vs labor, but we think that overall their pricing is competitive. We recommend CPS without hesitation. ## Portfolio https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-33d080bf60f3.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-d66150326e72.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-fd4e618a02e8.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-1ffc666f9001.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-016042ddc576.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-d5032deb9c77.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-0eab27ca4d05.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-39ab18294240.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-8e23ba254744.webp https://contractorlink.pro/minio/contractor-images/contractors/10159/gallery-d90cdc749c6a.webp ## FAQ **Q: What areas does CPS Heating & Cooling serve for HVAC services in Massachusetts?** A: CPS Heating & Cooling serves Westborough, MA, and the surrounding Boston Metro West areas, including Newton, Shrewsbury, and nearby communities. Our locally-owned team is dedicated to providing heating, cooling, and indoor air quality solutions tailored to the unique weather challenges of New England homes and businesses. Whether you're in Westborough or a surrounding town, we offer reliable HVAC services to keep your property comfortable year-round. **Q: What HVAC services does CPS Heating & Cooling specialize in Westborough MA?** A: We specialize in heating repairs and installations, air conditioning systems, ductless mini-splits, indoor air quality improvements, commercial HVAC, and emergency services. Our NATE-certified technicians handle everything from furnace maintenance during frigid winters to energy-efficient AC upgrades and allergen control using advanced filtration systems. As certified installers for brands like Daikin, Trane, Carrier, and Bryant, we ensure high-performance solutions for residential and commercial needs. **Q: How many years of experience does CPS Heating & Cooling have in the HVAC industry?** A: CPS Heating & Cooling has over 34 years of experience, proudly serving Massachusetts residents and business owners since 1991. Our licensed and insured team brings extensive knowledge in HVAC systems, from troubleshooting aging furnaces to installing modern, energy-efficient equipment. This long-standing commitment allows us to deliver personalized, high-quality workmanship backed by a lifetime warranty. **Q: Do CPS Heating & Cooling technicians have certifications for HVAC work?** A: Yes, our technicians are licensed, insured, BBB-accredited, and NATE-certified, ensuring they meet the highest standards in the industry. They undergo extensive training to service all makes and models of HVAC systems, providing expert repairs and installations with precision. This certification guarantees safe, professional handling of your heating, cooling, and indoor air quality needs. **Q: What is the process for getting a free HVAC estimate from CPS Heating & Cooling?** A: You can call us at (508) 501-8848 or contact us online to request a 100% free estimate from our Westborough team. We'll schedule a visit to assess your specific HVAC needs, discuss options like financing plans, and provide a tailored quote considering your budget and property requirements. Our personalized approach ensures you receive transparent information on repairs, installations, or upgrades. **Q: Does CPS Heating & Cooling offer 24/7 emergency HVAC services in Boston Metro West?** A: Yes, we provide 24/7 emergency HVAC services for urgent issues like furnace breakdowns or AC failures in Westborough and surrounding areas. Our skilled technicians respond promptly to keep your home or business comfortable, even during off-hours or weekends. With our round-the-clock availability, you can rely on us for quick diagnostics and repairs using top-of-the-line tools and equipment. **Q: What warranties and financing options does CPS Heating & Cooling provide for HVAC installations?** A: We offer a lifetime workmanship warranty on all installations, along with manufacturer warranties from brands like Trane and Carrier, ensuring long-term reliability for your heating and cooling systems. Flexible financing options are available to make upgrades affordable, regardless of your budget. This combination provides peace of mind and protects your investment in energy-efficient HVAC solutions. ## Online Presence - Website: https://www.cpshvac.com/ - Google Maps: https://maps.google.com/?cid=4825156031519303290&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/cps-heating-cooling