--- title: "Comfort Heating & Air" url: https://contractorlink.pro/comfort-heating-air-2 trades: [HVAC] city: Lexington region: KY google_rating: 4.8 google_rating_count: 4324 website: "https://callthecomfortman.com/?utm_source=google&utm_medium=gbp&utm_campaign=local_seo&utm_content=gbp_website_click" phone: "(859) 208-4243" license: All rights reserved. Content from ContractorLink. --- # Comfort Heating & Air > WE’RE YOUR #1 HEATING & COOLING TEAM ## About Comfort Heating & Air is the top HVAC company in Lexington, KY, providing professional heating, cooling, and indoor air quality services for residential and commercial customers throughout central Kentucky. With over 25 dedicated, certified, and drug-free technicians, they emphasize quality customer service, reliable seven-day-a-week support, and 100% home comfort satisfaction using top products. As part of the ARS/Rescue Rooter network, they support community charities like St. Jude and local Lexington organizations while striving for excellence in their craft. ## Trades - HVAC ## Services - HVAC Repair - HVAC Installation - Air Conditioning Services - Heating Services - Geothermal Systems - Ductless Systems - Indoor Air Quality ## Location Lexington, KY, 40509 ## Service Area Serves within 30 minutes drive time of Lexington, KY. **Phone**: (859) 208-4243 ## Google Reviews 4.8/5 stars from 4324 Google reviews. [View on Google Maps](https://maps.google.com/?cid=15346253300742005681&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 5/5 — Anonymous ⭐⭐⭐⭐⭐ I had an amazing experience with this heating and air company from start to finish! Logen, our service tech, was professional, knowledgeable, and made sure everything was running perfectly. Alex, the comfort advisor, walked us through our options without any pressure and really helped us find the best solution for our home. Riley, the lead installer, and Matt worked like a well-oiled machine—efficient, friendly, and detail-oriented. You can really tell this team runs on trust, respect, and what they call “the brotherhood.” It’s rare to find a group of people who take so much pride in their work and in taking care of their customers. Highly recommend! - 5/5 — Anonymous This Team was Wonderful! Tim was SO great with working with us. We had been out of heat for almost a week. He worked with us and was very nice! When the team came out they did a GREAT job! Thank you SO MUCH! I would recommend Comfort Heating & Air to anyone! Thank you Tim, Dawson, "tiny" Robby, and Matthew! Ya'll did a SUPER job and wonderful to talk with! - 1/5 — Anonymous Summary: Comfort Heating and Air tried to charge me 10x more than the fair rate for a repair, and to make matters worse, misdiagnosed the issue. ~~~ Last month I had an issue with my HVAC system and called Comfort Heating and Air (they installed the system about six years ago). They diagnosed the problem as X and Y and quoted $2,128 to repair it, then offered a “discount” to $1,800. I assumed the quote must have accidentally included the cost of parts that were still under warranty, so I called the office to confirm. They told me the parts were free under warranty and that the “discounted” $1,800 was labor only. In the same conversation, I asked how long the repair would take and— apparently without realizing the disconnect in their eagerness to schedule the repair—they said, “less than two hours.” I immediately pointed out that that works out to $900 per hour for labor, even with the discount! They displaced blame by saying that they don’t set pricing (“it just comes up in the computer”). I said that seems like a ridiculous price for labor, and I’m going to check around to make sure the price is reasonable before approving the work. In response, they informed me that my warranty would be void if anyone else worked on the system. After looking into it, I learned the warranty is with the manufacturer (not the installer), the parts they claimed I needed would only cost a few hundred dollars even if I bought them myself without using the warranty, and the parts replacement was easy enough that I could do it myself (even knowing little about HVAC systems). To check my options, I searched nextdoor for recommendations and decided to reach out to another HVAC company that had received positive reviews from my community. Although it was after hours (around 8pm), they replied to my email within six minutes. They promptly obtained the warranty parts and agreed to repair it for under $200. If that wasn’t enough, they ultimately determined that Comfort had misdiagnosed the problem; this other company had the system working in about an hour with no new parts and charged me $125. (I intentionally waited several weeks to post this so I could report that the system truly is working now without an issue.) I’ve also since learned that Comfort’s techs earn commission on what they upsell, whereas more reputable companies pay a straightforward hourly rate without incentives to sell extra work. The misdiagnosis might have been an honest mistake (that unnecessarily left my house in extreme cold for several days), but the quote for 10x more than the fair labor cost to do the repair was certainly not a mistake, as they confirmed themselves. If that’s the price that came up in their system, as they claimed, it was based on the information they input into the system: “we did the original install + free warranty parts + we diagnosed + told him the warranty is only good with us + it’s well below freezing + we dangled a few hundred dollars discount to prevent him from shopping around = mark it up over 1000% and you’ll likely get the sale). I didn’t fall for it, but I know others might—so I’m posting this so others can make informed choices. I have used Comfort to install four HVAC systems over the years, and all was fine, but the moment something went wrong, they tried to take advantage of me in a grossly unethical way. Therefore, I won’t use them again and hope others will learn from my experience and steer clear of them, too. - 5/5 — Anonymous I’ve had a great experience with Comfort Heating and Air! I called them on a Sunday afternoon because my furnace wasn’t distributing heat. John came out, very polite, he scoped my unit and come to find out I needed a new one. He had another coworker come out and do a consult late Sunday evening. You can’t ask for better service. Ryan spent two hours explaining the pros and cons of the new units they feature. He explained every detail of their process for install and even managed to schedule a crew to come out first thing in the morning to replace our HVAC system. Very happy with this company and their team! Thank you for being available when we needed you the most. - 5/5 — Anonymous READ THIS REVIEW (I KNOW IT IS A LOT TO READ BUT IT IS WORTH IT)!!!!!!!!!!!! My fiancé and I recently had the pleasure of working with Comfort Heating and Air, specifically TAYOR BURTON and RYAN WOODALL, and I cannot say enough positive things about our experience. From start to finish, they were extremely professional, understanding, and incredibly helpful. They truly went above and beyond their normal job duties to help us navigate a very stressful situation after purchasing our new home. Shortly after moving in, we discovered that our heating and cooling system was not in the condition we had originally believed it to be. Taylor and Ryan took the time to thoroughly explain what was wrong with the system and walked us through every step of the process in a way that was clear, honest, and easy to understand. They answered every question we had—no matter how many—and made themselves available even after hours to ensure we felt supported and informed. What truly stood out was their genuine dedication to helping us find a solution. We had both a home warranty and homeowner’s insurance policy that we hoped would help cover the cost of the system. Unfortunately, the home warranty only approved $500 and the homeowner’s insurance ultimately denied the claim. Despite this, Taylor and Ryan advocated for us every step of the way. They communicated directly and professionally with both companies, providing documentation and explanations in an effort to help us obtain coverage. Even though those efforts were unsuccessful, they did not stop there. They worked tirelessly to help us explore financing options and ultimately helped us get approved for a loan so we could move forward with installing a new system. Their willingness to go the extra mile to ensure we could afford and install a reliable system meant more to us than we can express. Beyond their professionalism and expertise, Taylor and Ryan are simply great people kind, genuine, down-to-earth individuals who truly care about the people they serve. In a time that was extremely stressful for us as new homeowners, they made the process manageable and reassuring. If you are considering Comfort Heating and Air, I highly recommend them. And if you have the opportunity to work with Taylor Burton or Ryan Woodall, you will be in excellent hands. Their dedication, professionalism, and integrity made this one of the best service experiences we have ever had. This is a review worth reading because it comes from a truly outstanding experience. Comfort Heating and Air has earned our trust and our highest recommendation. ## FAQ **Q: What HVAC services does Comfort Heating & Air offer in Lexington, KY?** A: Comfort Heating & Air provides comprehensive HVAC repair, installation, air conditioning, heating, geothermal, ductless systems, and indoor air quality services for residential and commercial customers in Lexington. Our licensed technicians specialize in furnace and AC repairs to ensure efficient operation, and we offer energy-efficient options like geothermal and ductless mini-splits for customized comfort. We serve the entire central Kentucky area, including Louisville, with reliable service seven days a week. **Q: How experienced is the team at Comfort Heating & Air for heating and cooling in Central Kentucky?** A: With more than 25 dedicated employees, all qualified, certified, experienced, and drug-free, Comfort Heating & Air has years of expertise in delivering top-notch HVAC services across central Kentucky. As part of the ARS/Rescue Rooter network, our team prioritizes 100% customer satisfaction through quality workmanship and community-focused care. We hold license HM06774 and focus on excellence in every heating, cooling, and indoor air quality project. **Q: What is the process for HVAC installation with Comfort Heating & Air in Lexington?** A: Our professional team will assess your home or business needs, walk you through affordable options with the best HVAC equipment, and handle the full installation process for systems like air conditioning, heating, geothermal, or ductless mini-splits. We ensure reliable performance and year-round comfort while explaining choices to help you select the right system. Installations are performed by our Kentucky-trained technicians to maintain efficiency and safety standards. **Q: Does Comfort Heating & Air provide geothermal heating and cooling services in Lexington, KY?** A: Yes, Comfort Heating & Air installs geothermal systems that harness renewable earth energy for efficient heating and cooling in Lexington homes, helping reduce energy costs and environmental impact. Our experts evaluate your property to determine suitability and provide earth-friendly solutions with optimal performance. This specialty service complements our broader HVAC offerings for sustainable home comfort. **Q: What indoor air quality solutions are available from Comfort Heating & Air in Central Kentucky?** A: Comfort Heating & Air offers efficient products and services to improve indoor air quality by removing pollen, dust, allergens, and contaminants that cause respiratory issues in central Kentucky homes. Our technicians install and maintain systems that ensure fresh, clean air through advanced filtration and ventilation solutions. We address stale air problems to enhance family health and overall comfort. **Q: What service areas does Comfort Heating & Air cover for HVAC repairs in Kentucky?** A: Comfort Heating & Air serves the entire central Kentucky area, with a focus on Lexington and including Louisville, providing prompt HVAC repairs seven days a week. Our licensed crew handles furnace, AC, and other system repairs to prevent costly issues and maintain efficiency. Homeowners can schedule service easily by selecting their city on our website. **Q: Are there any current promotions for HVAC tune-ups or repairs with Comfort Heating & Air?** A: Yes, we offer a $49 seasonal HVAC system tune-up for one working residential system, valid until 04/30/2026, and $50 off any service repair with a $200 minimum purchase, excluding the service call fee, valid until 12/31/2026. These deals apply only to residential customers in our service areas like Lexington and cannot be combined with other offers. Check our website for all current promotions to save on heating and cooling maintenance. ## Online Presence - Website: https://callthecomfortman.com/?utm_source=google&utm_medium=gbp&utm_campaign=local_seo&utm_content=gbp_website_click - Google Maps: https://maps.google.com/?cid=15346253300742005681&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/comfort-heating-air-2