--- title: "Brown Brothers Plumbing & Heating" url: https://contractorlink.pro/brown-brothers-plumbing-heating trades: [Plumbing] city: Durham region: NC google_rating: 4.9 google_rating_count: 1406 website: "http://www.bbph.com/" phone: "(919) 220-2554" license: All rights reserved. Content from ContractorLink. --- # Brown Brothers Plumbing & Heating > Your Home Team For Service ## About Brown Brothers Plumbing, Heating & Air Conditioning is a family-owned and operated business serving the Greater Durham, NC area since 1933 with NC license #00282. They specialize in plumbing and heating services for residential, commercial, industrial, and institutional sectors, including new construction and remodels. Certified as NFPA 99 and a Public Utility Contractor, they emphasize quality, efficiency, and long-term customer relationships through their experienced, family-oriented staff. ## Trades - Plumbing ## Services - Residential Plumbing - Commercial Plumbing - Air Conditioning - Heating Systems - Plumbing Repairs - Well Pumps - Hot Water Heaters - Backflow Prevention ## Location Durham, NC, 27704 ## Service Area Serves within 30 minutes drive time of Durham, NC. **Phone**: (919) 220-2554 ## Google Reviews 4.9/5 stars from 1406 Google reviews. [View on Google Maps](https://maps.google.com/?cid=11749947014037038161&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 2/5 — Anonymous I called BB and the dispatch told me $115/hr, have your credit card ready. Ok, np. Tech showed up quickly - I was happy about that. Seemed knowledgeable. He found the leak and then "found" another problem with the hvac which he fixed without asking (and charged me for) and also broke a part which thankfully I had a spare on hand otherwise he'd have to go to the "supply house" where I'll be paying $115/hr for him to drive to. But here's where it goes south. He told me the total was $421. That's was surprising considering he was onsite for 2.5hrs and $115X2.5 is less than $300. He started stammering about trip charges and tax so I asked for an itemized invoice. He looked at me and said he had to call the office. I found it strange that this seemed to be an unusual request. I received the invoice 30 minutes later and was charged for 3.25 hours. I asked why and he said I have to pay for his travel time (that is understandable) but its charged at $115 per hour from when he's dispatched to when he arrives. So however long it takes them to drive, I pay for at a tech's rate. That doesn't seem reasonable. Tech said I had to pay for gas. okayyy I called the office and they said I had to talk to Brad. Brad called me and said they use GPS and the tech was at my house almost 3hours plus 30 minutes travel time. I told him that 30 minutes of that was trying to get an invoice. Brad took of the .25 overcharge. I was also charged $18 for a bead of silicone ("material") and the technical took the valve he removed and I had to get that back. Not a great experience with unclear billing. Travel time is a money grab if its from wherever he's coming from (I don't have an issue with travel costs, but pay $115/hr (plus tax) not reasonable. Quality of work was ok except for tech breaking a part and then telling me I had to pay to fix it. If I need additional work, I will use someone else who is more clear on what their charges are. - 5/5 — Anonymous Michael and his helper did a wonderful job replacing old pipes under our 1840's house and basement also replaced sink, faucet and supply line in laundry room. My husband and I really appreciated all their work. Definitely go to business for plumbing and heating. - 5/5 — Anonymous Luke did a fantastic job removing an unused radiator. Very meticulous and skilled. Happy with the work done. I did have to work much harder than I felt I should have to get the initial estimate completed (not Luke) and I feel what I ended up paying was 50% higher than it should have been. $2900 for 8 hours of labor and no new parts seems very over priced. - 5/5 — Anonymous You couldn’t ask for a more caring company than these guys! Dustin was very compassionate about our issue and sent out a team to evaluate the situation. Big Mike and Issac were both professional and through thru out the installation process of our water heaters! Thank you! BTW.. all the staff at Brown Brothers are all so caring and professional! - 5/5 — Anonymous The valve that controls the water flow to the ice maker in the refrigerator failed and was leaking. The plumber gave us two ways of dealing with the problem, one of which was much less expensive but would be an interim repair. We chose the cheaper version, which works fine. ## FAQ **Q: What areas does Brown Brothers Plumbing & Heating serve for residential plumbing services in Durham NC?** A: Brown Brothers proudly serves the greater Durham, NC area and the surrounding Triangle region for all residential plumbing needs. Our family-owned business has been providing reliable plumbing and heating services to homeowners since 1933. Whether you're in Durham or nearby communities, we handle everything from repairs to new installations with our NC State License 00282 ensuring compliance and quality. **Q: How experienced is Brown Brothers in handling residential plumbing repairs and remodels?** A: With over 90 years of experience since 1933, Brown Brothers specializes in residential plumbing repairs, both inside and out, for new construction and remodels. Our award-winning staff is trained to address issues like sewer pumps, hot water heaters, and connections to city water and sewer efficiently. As a family-oriented team, we commit to quality and customer satisfaction in every project. **Q: What specific plumbing services does Brown Brothers offer for homeowners in the Durham area?** A: Brown Brothers provides a wide range of residential plumbing services including well pumps, stormwater and greywater management, chlorinators, and cross connection device installation, certification, and repair for backflow prevention. We also handle hot water heaters, sewer pumps, and full connections to city water and sewer systems. Our expertise ensures quick and efficient solutions tailored to your home's needs. **Q: Does Brown Brothers handle heating and air conditioning installations for residential properties in Durham NC?** A: Yes, Brown Brothers offers heating and air conditioning systems, including boilers, for residential installations and repairs in the Durham area. As certified experts since 1933, we provide superior quality products and services at competitive prices for new construction or remodels. Our commitment to quality means your home's HVAC needs are met with reliable, efficient systems. **Q: What certifications does Brown Brothers hold for plumbing and heating work in North Carolina?** A: Brown Brothers holds NC State License 00282 and is NFPA 99 certified, qualifying us as a Public Utility Contractor for plumbing and heating services. These certifications ensure our work meets high standards for residential, commercial, and institutional projects, including medical gas systems and backflow prevention. Homeowners can trust our expertise for safe and compliant installations. **Q: How does Brown Brothers ensure quality in residential plumbing projects like remodels?** A: For major and minor remodels, Brown Brothers uses our extensive experience in handling plumbing repairs and installations with a focus on quality and efficiency. Our family-oriented employees perform duties in a sincere and trusting manner, backed by our commitment to customer satisfaction since 1933. We guarantee excellence through proper trade practices, from greywater management to boiler systems. **Q: Can Brown Brothers assist with backflow prevention and cross connection devices for homes in Durham?** A: Yes, Brown Brothers specializes in cross connection device installation, certification, and repair for backflow prevention in residential properties throughout Durham NC. As licensed experts, we ensure compliance with public utility standards to protect your home's water supply. Our services include thorough inspections and repairs to maintain system integrity and safety. ## Online Presence - Website: http://www.bbph.com/ - Google Maps: https://maps.google.com/?cid=11749947014037038161&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/brown-brothers-plumbing-heating