--- title: "ACS Air Conditioning Systems" url: https://contractorlink.pro/acs-air-conditioning-systems trades: [HVAC] city: Concord region: CA google_rating: 4.4 google_rating_count: 23 website: "https://www.acsystemsinc.com/" phone: "(925) 676-2103" license: All rights reserved. Content from ContractorLink. --- # ACS Air Conditioning Systems ## About ACS Air Conditioning Systems is a family-owned HVAC company serving the East Bay Area. They offer expert HVAC repair, maintenance, and installation services for both residential and commercial customers. As a Carrier dealer since 1969, they provide quality products and expert advice for home comfort systems. ## Trades - HVAC ## Services - HVAC repair - HVAC maintenance - HVAC installation - Heater repair - Furnace repair - Boiler repair - Air conditioning installation - Air conditioning repair - Air conditioning maintenance - System sales - System replacement - Duct sealing - Duct replacement ## Location Concord, CA, 94520 ## Service Area Serves within 30 minutes drive time of Concord, CA. **Phone**: (925) 676-2103 ## Google Reviews 4.4/5 stars from 23 Google reviews. [View on Google Maps](https://maps.google.com/?cid=13831053263182243186&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 5/5 — Anonymous ACS is an excellent company with highly professional staff. We had a difficult to resolve issue with our air conditioning system, and they did right by us in every respect. They're a company that stands behind their work. We 100% recommend for all A/C needs, both installation and repairs. - 1/5 — Anonymous Purchased a Carrier furnace from ACS in 2012. On Tuesday, my system would not turn on. Called ACS Tuesday evening and spoke with Joe, who was very knowledgeable and helpful. After several minutes, Joe was able to narrow down my issue to a likely faulty condensation pump. He scheduled a technician for the next day, Wednesday at a price of $85.00 for the appointment. On Wednesday, Caesar came to the house within the scheduled window. After a short period of time, Caesar confirmed what Joe had suspected, that the condensation pump was shot and needed to be replaced. Unfortunately, Caesar did not have a pump with him, but was able to quote me a price of $311.00 for the pump and installation. At that time I asked if ACS would install the new pump if I was able to supply it. He spoke to the office, which confirmed that they would install my pump at a labor cost of $105.00. I was able to find the exact pump at my local ACE Hardware for $65.00 (so yes, ACS was charging me $206.00, $141.00 more than I paid for it). Now I understand markup, as ACS needs to make money, but a 217% markup is highway robbery. Regardless, Caesar told me to call ACS as soon as I was able to purchase the pump, and the office would schedule Jose to come by and install the pump between 1-4:00pm that same day. So, given the high temperature and the fact that my wife has MS and the heat wreaks havoc on her body, I dropped everything to go purchase the pump, which I did before 11:00am. I then called ACS, as instructed, which confirmed that Jose would install the pump and my AC would be up and running by 4:00pm. At 2:27pm, I received a call from ACS informing me that Jose would not be able to make it that day, but would be there first thing Thursday morning. When I asked if there were any other options for Wednesday evening, given my wife's medical condition, the ACS attendant's response was "I understand" (she could not possibly understand unless she is dealing with this horrible, debilitating disease), and that nothing could be done. Okay, so we scheduled Jose for the next morning. At approximately 8:15am, Jose showed up to install the pump, which he did, within an hour. He was pleasant, knowledgeable and tidy, and most importantly, the AC unit was working beautifully. And then came the bill...$230.00. Not the $105.00 I was quoted the day before by the ACS office. So, I spoke with the ACS office to inquire as to whether a mistake was made, and of course I was told "no, no mistake" and that the additional cost was due to a new PC pipe to replace the one that ACS installed in 2012. Now I understand that perhaps a new PC pipe was necessary, and I appreciate the ACS technician wanting to ensure that the system be in the best possible operating condition, but an additional $125.00 for a 2.5' PC pipe? So then I asked if the $85.00, that I paid for the attendant to come out and essentially confirm what Joe had told me the night before, would be applied to the new $230.00 bill. I was again told "no". So, all in, I paid ACS $380.00 for the installation of a $65.00 condensation pump. All of this on top of the fact that I am (was) a loyal ACS customer, having paid ACS several thousand dollars for my Carrier furnace. So let's review, clear price gauging, complete disregard for my wife's medical condition, and clear lack of appreciation for my loyalty and business. All of this said (apologies for the long story), I will no longer be giving my business and my hard earned money to ACS Air Conditioning Systems. What stings the most is that I have referred several customers to this company. - 5/5 — Anonymous I called ACS to replace my old furnace. Ronnie called me and set up an appointment. He was extremely honest and professional. I accepted his estimate. George and Jose the installers, were very knowledgeable and did a great job. I highly recommend this company. I give them a 10 plus. - 5/5 — Anonymous I highly recommend. We purchased a new Carrier Infinity system from ACS in June (AC + Furnace) and could not be happier. We found ACS to be professional, honest and skilled. Ours was a difficult install, but ACS stood behind their work and came through on all issues. And the Carrier Infinity system is amazing. The house has never been more comfortable nor our energy use so efficient. - 5/5 — Anonymous ACS installed a wonderful split heat/air system on our two story ADU. Ronnie and crew completed job in two days, plus allowed me to paint the hat channel so I didn't have to be on a 30' ladder for two days trying to paint it afterwards. They removed our twenty year old air conditioner, custom made sheet metal covering for exterior of building and installed drywall on the interior. We ended with a two cassette system that finally eliminated the cold winters and hot summers. Highly recommend this company. ## FAQ **Q: What areas does ACS Air Conditioning Systems serve for HVAC services?** A: ACS Air Conditioning Systems provides expert HVAC repair, maintenance, and installation services throughout the East Bay Area, including Concord, Alamo, Antioch, Benicia, Danville, Dublin, Lafayette, Martinez, Moraga, Orinda, Pleasant Hill, Pleasanton, Pittsburg, San Ramon, Vallejo, and Walnut Creek, CA. Our union-trained technicians are equipped to handle residential and commercial needs in these neighborhoods with prompt and respectful service. Contact us at (925) 676-2103 for service in your area. **Q: How long has ACS Air Conditioning Systems been providing HVAC services in Concord, CA?** A: As a family-owned HVAC company established in 1969, ACS Air Conditioning Systems has over 50 years of experience serving the East Bay Area, making us the oldest Carrier Factory Authorized Dealer in the region. Our extensive history ensures reliable service for heating and air conditioning systems, backed by thousands of happy customers. We continue to deliver high-quality, low-pressure service with fair prices and seasonal discounts. **Q: What Carrier HVAC products does ACS Air Conditioning Systems offer?** A: ACS Air Conditioning Systems is a proud dealer of the full line of Carrier equipment, including heaters, furnaces, air conditioning units, and air quality control systems that set industry standards for efficiency and performance. As the Bay Area's most trusted Carrier dealer since 1969, we provide expert advice to help you select the right system for your home or business comfort needs. Our team installs and services these products with precision to ensure optimal indoor air quality and energy savings. **Q: What air conditioning services does ACS Air Conditioning Systems provide in the East Bay Area?** A: As the oldest Carrier Factory Authorized Dealer, ACS offers skilled air conditioning installation, repair, and maintenance services for residential and commercial properties in the East Bay. Our union-trained technicians handle everything from diagnosing refrigerant leaks to optimizing evaporator coils and condenser units for peak performance. We emphasize fair prices and detailed work to keep your AC system running efficiently year-round. **Q: How does ACS Air Conditioning Systems handle heating system repairs and installations?** A: ACS Air Conditioning Systems provides dependable heating repair and installation for heaters, furnaces, and boilers, using high-quality Carrier products to ensure reliable operation in the East Bay's variable climate. Our experienced team performs thorough diagnostics, including checking blower motors and heat exchangers, to address issues promptly and prevent breakdowns. With over 50 years of service, we offer free estimates for new installations and maintenance plans to extend your system's lifespan. **Q: What is the process for getting a free HVAC installation estimate from ACS?** A: To get your free estimate for a new HVAC installation, contact ACS Air Conditioning Systems at (925) 676-2103 or through our website for a consultation tailored to your East Bay home or business. Our technicians will assess your space, discuss Carrier system options like heat pumps or furnaces, and provide an honest quote with no high-pressure sales. This low-pressure approach ensures you receive detailed information on installation timelines, costs, and energy-efficient features. **Q: Does ACS Air Conditioning Systems offer maintenance for commercial HVAC systems?** A: Yes, ACS Air Conditioning Systems specializes in installing, servicing, and repairing both residential and commercial heating and air conditioning systems across the East Bay Area. Our union-trained technicians respect your property during maintenance visits, performing tasks like duct sealing, filter replacements, and airflow optimization to maintain system efficiency. With fair prices and current offers on seasonal services, we help businesses avoid costly downtime and improve indoor air quality. ## Online Presence - Website: https://www.acsystemsinc.com/ - Google Maps: https://maps.google.com/?cid=13831053263182243186&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/acs-air-conditioning-systems