--- title: "ABA Heating and Cooling" url: https://contractorlink.pro/aba-heating-cooling trades: [HVAC] city: Austin region: TX google_rating: 4.7 google_rating_count: 278 website: "https://abaaustin.com/" phone: "(512) 200-9332" license: All rights reserved. Content from ContractorLink. --- # ABA Heating and Cooling > Austin's #1 Local AC Repair Experts ## About ABA Heating & Cooling has been providing AC repair and HVAC services in Austin since 1994. As a family-owned and operated business, they offer comprehensive solutions including HVAC system installation, emergency AC repairs, and indoor air quality services. Their certified technicians are dedicated to keeping Austin homes comfortable year-round. ## Trades - HVAC ## Services - AC repair - AC installation - AC maintenance - Emergency AC repairs - HVAC system installation - Indoor air quality services - Furnace repair - Heating installation - Thermostat upgrades ## Location Austin, TX, 78757 ## Service Area Serves within 30 minutes drive time of Austin, TX. **Phone**: (512) 200-9332 ## Google Reviews 4.7/5 stars from 278 Google reviews. [View on Google Maps](https://maps.google.com/?cid=6115723188472229837&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) - 5/5 — Anonymous Brandon was fantastic. He was very thorough in helping fix my A/C issue and stayed late to make sure that everything was in perfect working order. He came literally within about 90 minutes of me calling and it was late in the day. Can't thank you enough for the timely service! - 1/5 — Anonymous I am providing a secondary review to address inaccuracies in the company’s public response. 1. While the technician did suggest replacing the entire 2009 HVAC system due to age, he did not inform us that the blower motor was failing or in need of immediate replacement. They never diagnose the blower motor as failing, presented repair options, explained urgency, warn that the motor was at risk of going out, or provided pricing for a repair 2. Their own technician acknowledged that the second technician (Alex) was inexperienced. During a later service visit, the first technician apologized for the confusion and stated that Alex “should not have been sent out” and had lack of knowledge and is inexperienced. Alex spent a total of around six hours in our attic over two different visits, testing various components and offering explanations that were later contradicted by both the first technician, and independent technicians. 3. Two independent HVAC companies confirmed that the plenum’s manufacturer access panel had never been opened. The screws were still factory-tight, meaning ABA never performed a proper plenum inspection during any of their diagnostic visits. 4. A separate rectangular cut was found in the backside of the plenum, and it appears to be new. Both outside companies confirmed the cut was: manually made not part of the original installation not accidental damage not a manufacturer access point and recent, with sharp, clean edges and no signs of age or dust No other HVAC service company has worked on this system previously to ABA, which rules out older work as the source of the damage. This cut is also located in the same area where the inexperienced technician (Alex) spent extended time during his visits. The company told us directly they would no longer service our home. Despite the public statement claiming they “remain ready to perform repairs,” we were told on the phone that they would not return and that we should “go ahead and file a TDLR complaint.” Conclusion I Alison Rios, stand by my original review. My experience involved inconsistent diagnoses across four visits, an inexperienced technician spending extensive time in the attic, a manually cut and unsealed plenum that appears new, visible mold that ABA never disclosed, and a refusal to assist once we raised concerns. If you want a more accurate picture of this company, please read their Yelp reviews, which reflect experiences closer to mine. The Google reviews do not tell the full story. ABA never opened the factory access panel This alone tells the story. Every legitimate technician: unscrews the manufacturer panel inspects the plenum interior checks for blockages checks for heat exchanger issues checks for leaks checks for condensation checks for mold checks the ducts checks airflow Your panel was still factory-tight. Meaning: He did not perform a proper diagnostic, even though he was there for hours. If the hole existed before the visit, he would have: noticed it instantly felt the air pouring into the attic heard airflow loss seen the insulation movement recognized the pressure imbalance documented it recommended sealing it charged you to repair it There is zero chance a legitimate technician would ignore a catastrophic plenum breach. “If the hole existed before ABA’s visits, why did their technician spend six hours in the attic and not notice the cut, the airflow loss, or the mold that every other HVAC company saw immediately?” Included here is a photo of the saw used to cut a hole in my system that was also left at my home by the tech. - 5/5 — Anonymous Brandon arrived on time and was friendly, helpful and competent. He did a good job getting my unit fixed and it didn’t feel like he was a pushy salesman trying to get me to buy things I didn’t really want to buy. FaceTime my experience with Brandon and other ABA technicians, I’ve decided to change from Strand Brothers to ABA to do a service plan. - 1/5 — Anonymous I had multiple service calls over the last two months for an HVAC issue that was never properly resolved. Each visit resulted in a different diagnosis. I paid to fix multiple items which got things running again temporarily. After continued issues, I sought a 2nd and 3rd opinion to inspect the system, and they discovered a rectangular cut in my furnace plenum that was not part of the original installation. This opening was never sealed and caused significant heating and airflow problems in my home. The plenum seals had never been broken since installation, so it proves they did not do an initial proper inspection and went around the back and cut a hole in it instead. Two separate technicians outside this company verified the opening was made manually and had not been accessed or repaired through the proper manufacturer panel. Despite this evidence, the company refused to take responsibility or correct the damage. I have filed a TDLR complaint and disputed the charges with my credit card provider for services already rendered. I strongly encourage anyone considering using this company to get second opinions and to document everything. Or better yet, avoid them at all cost. My experience was costly, stressful, and ultimately unresolved by this provider. Now I have to figure out solutions while I sit in a freezing house. ABA won't tale accountability and denies they made the cut in my plenum. - 2/5 — Anonymous Brandon is a professional. Your company has performed numerous "upgrades" that has suggested by your technicians and the problems always require multiple visits to resolve yet the problem still we exist. In the last case of replacing a filter in a Super V 3400 air filtration system, the filter was replaced but the unit was not serviced according to supplied manual and I will to pay someone else to service it properly but it cost me nearly $800. The air duct replacement that ABA suggested that costed over $1500 is still not functioning properly as well. The two stars rating is generous. ## FAQ **Q: How long has ABA Heating and Cooling been providing HVAC services in Austin?** A: ABA Heating & Cooling has been family-owned and operated in Austin since 1994, providing HVAC services for over 30 years. Being a local company and not a franchise, ABA has deep roots in the community. **Q: What HVAC services does ABA Heating and Cooling offer to Austin homeowners?** A: ABA Heating & Cooling provides comprehensive HVAC solutions including AC repair, AC installation, heating repair, and new heater installation. They also offer emergency AC repair services and address indoor air quality concerns, ensuring year-round comfort for Austin homes. **Q: Does ABA Heating and Cooling offer emergency AC repair services in Austin?** A: Yes, ABA Heating & Cooling offers 24/7 emergency AC repair services in Austin with same-day service available. They prioritize fast response times and honest pricing to resolve AC system failures quickly. **Q: What brands of HVAC systems does ABA Heating and Cooling install?** A: As a Bryant Factory Authorized Dealer and Mitsubishi Diamond Contractor, ABA Heating & Cooling offers premium HVAC system replacements and air conditioning installation in Austin. These brands are known for their reliability and efficiency, ensuring long-term performance. **Q: What kind of warranty does ABA Heating and Cooling provide on HVAC installations?** A: ABA Heating & Cooling offers an industry-best warranty on installations, including up to a 10-year parts warranty and a 7-year labor warranty. This provides homeowners with peace of mind knowing their investment is protected. **Q: Does ABA Heating and Cooling use subcontractors for their HVAC services?** A: No, ABA Heating & Cooling only uses its own certified technicians for all HVAC services; they do not use subcontractors. Their technicians are both NATE and EPA certified, ensuring that homeowners receive expert and reliable service. **Q: What sets ABA Heating & Cooling apart from other HVAC companies in Austin?** A: ABA Heating & Cooling is a locally owned and operated company since 1994, offering fast same-day service with real people answering the phones 24/7. They also offer industry-leading warranties and transparent, no-pressure sales, focusing on building long-term relationships with customers. ## Online Presence - Website: https://abaaustin.com/ - Google Maps: https://maps.google.com/?cid=6115723188472229837&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA --- Profile: https://contractorlink.pro/aba-heating-cooling