AirSouth Cooling and Heating

We had a great experience with AirSouth replacing our HVAC system today. This was not a simple swap — it involved major ductwork along with gas and electrical updates — but Carter B. and James H. handled everything smoothly and professionally. They were respectful of our home, worked efficiently, and answered all of our questions along the way. We were especially impressed that they completed the entire job in just one day. They made sure everything was sealed properly and helped us set up the thermostat before leaving. As of today, we’re very pleased with the quality of the work and appreciate their professionalism.

The technician that came out was very understanding of my circumstances going over different types of units that would work for me specific to my needs and expectations, while considering my scope of affordability and down payment. Bottom line, the tech was punctual, professionally pleasant, customer focused and much appreciated! I must add their customer service team from home office was awesome with updates, appointment scheduling, current specials and other offers in all areas of services they offer as well. This isn’t your average heating and cooling business, they are exceptional!!

After speaking with Mr. James the owner, we came to a mutual agreement. At the moment I am satisfied with the Generac generator. Instead of going through a finance company, Mr. James and I worked it out so I can pay for it infull. Thanks Mr. James for standing by the agreement. Continue to put your customers first. Thanks again for being an outstanding person. I feel the need to add to my review after the tech Andrew and his helper came out on 10/07/2025 to finish programming my generator, the two are very professional in what they do. I really thank Mr. James for sending great employees out to do the job. I was very pleased with AirSouth Cooling and Heat. AirSouth and I got off on the wrong side when I hired them to bring me out a generator. I spoken with Mr. James the owner and I can say this man truly stands by his words. He promised me that if I'm not satisfied with everything, he will give me the generator free. That doesn't mean just because he say that people will try and take advantage of his good will. He was willing to stand by that but there's no way my conscience would ever let me take advantage of anyone. I love sleeping at night. I will never let myself use or misuse anyone. Mr. James and work together and solve the issue in a very professional manner. I will leave this with anyone that had some bad experience with Airsouth, just give Mr. James another chance and you will see what i am talking about. I've spoken with his employees that answer the phone and they all treated me with the upmost respect everytime that I've call. I definitely will be using them to keep my generator services or if I need them for heating and air. Thanks Mr. James for employing some of the finest people that i know and that truly is a reflection on your behalf. My dad you to always tell me that the fruits don't fall far from the tree. The ones that I've met, they are a branch off of you. I truly appreciate you and your team for being an outstanding company. Thanks. Freddie Baker 3310 Eureka Rd Batesville Mississippi