ABA Heating and Cooling

Brandon was fantastic. He was very thorough in helping fix my A/C issue and stayed late to make sure that everything was in perfect working order. He came literally within about 90 minutes of me calling and it was late in the day. Can't thank you enough for the timely service!

I am providing a secondary review to address inaccuracies in the company’s public response. 1. While the technician did suggest replacing the entire 2009 HVAC system due to age, he did not inform us that the blower motor was failing or in need of immediate replacement. They never diagnose the blower motor as failing, presented repair options, explained urgency, warn that the motor was at risk of going out, or provided pricing for a repair 2. Their own technician acknowledged that the second technician (Alex) was inexperienced. During a later service visit, the first technician apologized for the confusion and stated that Alex “should not have been sent out” and had lack of knowledge and is inexperienced. Alex spent a total of around six hours in our attic over two different visits, testing various components and offering explanations that were later contradicted by both the first technician, and independent technicians. 3. Two independent HVAC companies confirmed that the plenum’s manufacturer access panel had never been opened. The screws were still factory-tight, meaning ABA never performed a proper plenum inspection during any of their diagnostic visits. 4. A separate rectangular cut was found in the backside of the plenum, and it appears to be new. Both outside companies confirmed the cut was: manually made not part of the original installation not accidental damage not a manufacturer access point and recent, with sharp, clean edges and no signs of age or dust No other HVAC service company has worked on this system previously to ABA, which rules out older work as the source of the damage. This cut is also located in the same area where the inexperienced technician (Alex) spent extended time during his visits. The company told us directly they would no longer service our home. Despite the public statement claiming they “remain ready to perform repairs,” we were told on the phone that they would not return and that we should “go ahead and file a TDLR complaint.” Conclusion I Alison Rios, stand by my original review. My experience involved inconsistent diagnoses across four visits, an inexperienced technician spending extensive time in the attic, a manually cut and unsealed plenum that appears new, visible mold that ABA never disclosed, and a refusal to assist once we raised concerns. If you want a more accurate picture of this company, please read their Yelp reviews, which reflect experiences closer to mine. The Google reviews do not tell the full story. ABA never opened the factory access panel This alone tells the story. Every legitimate technician: unscrews the manufacturer panel inspects the plenum interior checks for blockages checks for heat exchanger issues checks for leaks checks for condensation checks for mold checks the ducts checks airflow Your panel was still factory-tight. Meaning: He did not perform a proper diagnostic, even though he was there for hours. If the hole existed before the visit, he would have: noticed it instantly felt the air pouring into the attic heard airflow loss seen the insulation movement recognized the pressure imbalance documented it recommended sealing it charged you to repair it There is zero chance a legitimate technician would ignore a catastrophic plenum breach. “If the hole existed before ABA’s visits, why did their technician spend six hours in the attic and not notice the cut, the airflow loss, or the mold that every other HVAC company saw immediately?” Included here is a photo of the saw used to cut a hole in my system that was also left at my home by the tech.

Brandon arrived on time and was friendly, helpful and competent. He did a good job getting my unit fixed and it didn’t feel like he was a pushy salesman trying to get me to buy things I didn’t really want to buy. FaceTime my experience with Brandon and other ABA technicians, I’ve decided to change from Strand Brothers to ABA to do a service plan.