A-1 Total Service Plumbing

I recently had an excellent experience with this plumbing service and would highly recommend them. The plumber arrived on time and conducted himself with complete professionalism throughout the appointment. He was clearly knowledgeable about the work that needed to be done and explained everything thoroughly. What impressed me most was his efficiency and independence—he worked quickly and skillfully without needing constant supervision or guidance. Upon completing the job, he took the time to circle back with me to ensure the service met my expectations and addressed my needs completely. The payment process was seamless. He handled the transaction professionally and promptly sent my receipt via email. Before leaving, he asked if there was anything else I needed, demonstrating genuine customer care. An unexpected but reassuring touch was that he remained parked in his van outside for an additional 15-20 minutes, likely handling paperwork or contacting other customers. This gave us peace of mind knowing that if any issues arose with the work, he was immediately available to address them. Fortunately, the service was perfect and we didn’t need him, but his accessibility was greatly appreciated. I will absolutely be using this plumber again for any future needs.​​​​​​

Working with Esteban was a great experience! I had a last-minute, very time-sensitive plumbing emergency, and they were able to arrive within 40 minutes of my call and fully resolve the issue. I had been trying to get this fixed with other plumbers over the past couple of years, and Esteban was able to sort it out in just a few hours. Extremely knowledgeable, efficient, and provided excellent service. Highly recommended.

My mom suddenly lost hot water in her house. I live 250 miles away. It was Saturday. Her usual plumber wasn't available. A-1 plumbing had great reviews so I called them. Alice was wonderful and understanding on the phone. They couldn't come out Saturday but she was able to schedule my mom's job the next morning on Sunday. Brian was delayed getting to my mom's house so the office called me twice to keep me updated on his arrival. Once Brian got to the house he called me to direct him to the water heater outside the house. He sent me a video of the problem along with pictures. He gave me a reasonable estimate of the work to be done which was change everything as the water heater was beyond repair. I was able to sign off the job quote via email. When the new unit was installed and functional, he sent me pictures of the work. I was able to pay on-line. The service was impeccable. I would be very happy to use A-1 again for our plumbing needs.